Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver
extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s nocode
experience optimization (XO) platform and solutions are used by over 150 Fortune 2000
companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors
serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions
automated using our AI-powered technology, we have been able to save over $500M for these
companies.
Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer
experience, employee experience, and agent experience use cases. The product portfolio includes
SmartAssist - AI-first cloud contact centre as a service (CCaaS), BankAssist - AI-powered virtual
assistant for retail banking, SearchAssist - AI-first conversational cognitive search engine,
workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product
suite.
Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner,
Forrester, IDC, ISG, Everest, and others.
Founded in 2013 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida
USA. The company is growing 100% year on year and has recently secured a Series C funding of
$73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations
in Voice AI.
With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+
led by the seasoned leadership on a mission to push AI innovations to the next level to serve
customers worldwide.
You can find full press coverage at https://kore.ai/press
POSITION / TITLE: DEVOPS LEAD
This role will require you to work closely with the Engineering team to design, build, and maintain
systems. This includes setting up monitoring solutions, configuring and adding new servers/services
periodically, and maintaining existing and future custom application code and configuration. You will
also regularly interface with developers and team members for capacity and architecture planning
and make recommendations for improvements to the existing architecture. You will also participate in
regular deployments of code updates.
RESPONSIBILITIES
● Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development,
and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP) & On-
Premise
● Design, implement, and migration of provisioning, build and release management
processes to support development processes
● Perform system build and release when assistance is required – this is key to identifying areas
for improvement.
● Ensure the uptime, availability, and proper performance of all components.
● Periodic review of the systems in terms of vulnerability, capacity management
● Ensure all the security best practices are implemented & followed by the team.
● Mentor & train the team members.
● Maintain knowledge base & the required documentation of all implementations.
EXPERIENCE REQUIRED
● 5+ years’ experience in a 24×7 high-availability production environment
● 5 + years of administration experience with development tools, like build automation,
continuous integration, code analysis tools, deployment scripting as well as application and
infrastructure monitoring
● Unix/Linux operating system (including Shell, Perl or Python, or Ruby
scripting) •
● Previous experience in release engineering and/or configuration
management
● Excellent organizational skills, and oral and written communication skills
● Good knowledge of the application / Infrastructure architecture
● Excellent Knowledge of automated application deployments
● Excellent analytical / troubleshooting skills from the application
perspective.
● Able to coordinate with the other teams/customer to analyze, fix & track the issues to the
closure.
MUST HAVE SKILLS
● Knowledge (and interest) of open-source build automation, continuous integration and code
analysis, and monitoring tools
● Knowledge of all cloud providers (AWS, Azure & GCP)
● Knowledge of container orchestration (Docker, Kubernetes [EKS, AKS, OpenShift & on
Premise] & the required automation for CI/CD using helm / other tools on both cloud & onpremise.
● Knowledge of automated deployment scripting, tools, and techniques (Jenkins, Ansible,
Terraform, Helm, etc.,)
● Unix/Linux operating system
● Knowledge of industry-standard security controls & compliance policies such SOC2, HIPAA, PCI,
FedRamp, etc
● Scripting - Shell, Perl, or Python
● Able to work in shifts 24X7 on a need basis.
OTHER SKILLS WE'D APPRECIATE
● Administration experience with Build Automation and Continuous Integration (CI) tools, such as
Jenkins
● Cloud Certifications in AWS, Azure / GCP
● Experience in configuration and monitoring software like Icinga2, Nagios, or xymon, etc.
EDUCATION QUALIFICATION
● Graduate in Engineering OR Master in Computer Applications
Top Skills
What We Do
Digital future is headed where convenience and speed coexist with personal and human touch. People should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues. Kore.ai strives to achieve this with its unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation of human-to-machine interactions, in the form of virtual assistants, for the greater good of our customers and their employees. We are constantly in search of people who share this vision and are fired by values that we believe are at the core of everything we do: an obsession to achieve client success through understanding and empathy, turning every challenge as an opportunity to innovate, a culture of openness, the willingness to embrace bold ideas; and being a trailblazer when it comes to trying, failing (fast) and learning to succeed. A reason why reputed analyst firms like Gartner, Forrester, IDC, ISG, Everest Group, Celent, and more have recognized as a Market Leader. It is not worth living if you are not having some fun – Kore.ai has everything you need to make your career successful, purposeful, and happy. Because digital experiences of today will eventually manifest as conversational interactions and transform the way enterprises interact with their customers, partners and employees, we have every reason to believe you can make a difference.
