DevOps Engineer II

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Are you a cloud wizard who loves automating all the things, troubleshooting the untroubleshootable, and securing infrastructure like a digital Fort Knox? Do you dream of optimizing CI/CD pipelines in your sleep and solving problems before anyone even realizes they exist? If so, you’re in the right place.

At Artera, we’re looking for a DevOps Engineer II to take our AWS infrastructure to the next level. You’ll be the guardian of our cloud, the automator of processes, and the one who keeps our platform humming smoothly. 

This role is perfect for someone who loves a good challenge, enjoys collaborating with smart people, and can keep their cool even when a CI/CD pipeline decides to throw a tantrum. Bonus points if you can tell a dad joke while fixing it. We promise to keep the puns flowing and the challenges exciting.

Apply now—we’re terraforming a better future, and we need you!

Responsibilities

• Manage and provision AWS cloud infrastructure, ensuring it is secure, scalable, and optimized.
• Automate CI/CD pipelines using tools like GitHub Actions, CircleCI, or Jenkins.
• Implement and maintain security tools to ensure compliance with privacy and regulatory standards.
• Troubleshoot and resolve infrastructure-related issues, addressing root causes efficiently.
• Collaborate with engineering teams to provide technical support and solve integration challenges.
• Document processes and solutions to create consistent, reusable resources for the team.
• Support government projects by ensuring platform compliance and implementing security hardening measures.
• Identify and address technical debt, proactively improving infrastructure and processes.
• Serve as a resource for teams across the organization, providing expertise on cloud infrastructure.

Requirements

• 5+ years of experience in DevOps, networking, system administration, or similar functions
• Experience in cloud infrastructure (AWS preferred but GCP or Azure also accepted)
• Experience with IaC (Terraform preferred but Chef, Ansible, Puppet or similar tools also accepted) 
• Proficiency in scripting (Shell or Bash but Python preferred) 
• Strong knowledge of CI/CD pipelines and tools, including GitHub Actions or similar.
• Familiarity with observability tools like Datadog or Grafana.
• Strong troubleshooting and problem-solving skills, with a collaborative mindset.

Bonus

• Solid understanding of networking and security principles in cloud environments.
• Experience with Kubernetes and container orchestration.
• Experience with Postgres or other database management systems.
• Knowledge of microservice infrastructure and deployments.
• Familiarity with highly regulated industries, such as healthcare or government compliance.

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, Seattle, Denver, Chicago, Boston, and Philadelphia (Wayne).

Artera HQ is in Santa Barbara, CA, with an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid, and you will be expected to work out of your designated office location regularly, following local office guidelines. While three days a week may be a general guideline, the specific requirement will be set regionally based on the needs of the local office and the role.

If you live in one of our other hubs, your role will be remote to start. As our team continues to grow in these cities, Artera will explore opening offices in these locations, but there is currently no timeline in place for that. Once that happens, in-office attendance will similarly follow regional expectations, with flexibility to align with the local office's norms and the specific job requirements.

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.