We are so glad you are interested in joining Sutter Health!
Organization:
SHSO-Sutter Health System Office-BayPosition Overview:
Provides problem identification, resolution, analyst specifications, configurations, coordination, testing, and installation of technological equipment, mobile device-based hardware, software, peripherals, local area networks (LANs), Wi-Fi and other related end user equipment. Assists in the development of computer and mobile device systems standards that are secure, cost-effective, robust and meets the functional needs of Sutter Health. Provides support in the maintenance of asset and consumables control and adherence to departmental and system policy directives while maintaining the highest level of data security. Provides technical training and knowledge transfer to departmental personnel and colleagues all while following standard operating procedures. Responds to end user incidents, questions and service requests for hardware resources. Ensures accurate and timely collection and recording of requests for service. Take action to resolve the request and/or assign the request to the appropriate technical resources for action in accordance with the mission, vision and values of Sutter Health.Job Description:
EDUCATION:Equivalent experience will be accepted in lieu of the required degree or diploma.
- Associate's in Computer Science, Information Technology, or related field
TYPICAL EXPERIENCE:
- 2 years of technical support experience in an enterprise support environment
SKILLS AND KNOWLEDGE:
- Advanced knowledge on Microsoft and Macintosh operating systems. Advanced knowledge of active directory and associate file systems.
- Advanced knowledge of network topology.
- Advanced knowledge of quality control methods, understanding of problem identification, and resolution analysis.
- Technical knowledge of installing, upgrading, and maintaining end user devices in a large corporate environment and basic network administration.
- Proficient in Microsoft and Macintosh system administration tools.
- Customer service skills from per diem employees to key stake holders while maintaining sensitivity to operations in a health care environment.
- Adept in time management within provided guidelines.
- Ability to analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors, including the ability to validate and submit knowledge base updates and additions.
These Principal Accountabilities, Requirements and Qualifications are not exhaustive but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
Job Shift:
DaysSchedule:
Full TimeShift Hours:
8Days of the Week:
Monday - FridayWeekend Requirements:
Rotating WeekendsBenefits:
YesUnions:
NoPosition Status:
Non-ExemptWeekly Hours:
40Employee Status:
RegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $40.30 to $60.45 / hourThe compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
Skills Required
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience
- Two years of technical support experience in an enterprise support environment
- Advanced knowledge of Microsoft and Macintosh operating systems
- Advanced knowledge of Active Directory and associated file systems
- Advanced knowledge of network topology
- Experience installing, upgrading, and maintaining end-user devices in a large corporate environment
- Basic network administration knowledge
- Proficiency with Microsoft and Macintosh system administration tools
- Customer service, time management, problem analysis, and technical troubleshooting skills
Sutter Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutter Health and has not been reviewed or approved by Sutter Health.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with broad networks and strong wellness support. Family coverage is characterized as low-cost or nearly free in some plan options, reinforcing perceived value.
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Retirement Support — Retirement offerings include employer matching and, in some cases, a pension after a tenure threshold. Supplemental protections like life and disability insurance add to the overall financial security package.
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Leave & Time Off Breadth — Paid time off is framed as generous, with examples of sizable PTO allotments early in tenure. Additional supports such as flexible scheduling and leave programs contribute to a sense of time-off breadth.
Sutter Health Insights
What We Do
Sutter Health is one of the nation's leading not-for-profit healthcare networks, which includes award-winning physician organizations, acute care hospitals, surgery centers, medical research facilities and specialty services. Our team of 68,000 doctors, employees and volunteers proudly cares for Northern California. Our facilities and care centers are located in large, urban cities and small, rural communities, from the Pacific Coast to the San Joaquin Valley. You’ll find us in San Francisco, Oakland, Sacramento, the snowy mountains of the Sierra Nevada and Lake Tahoe, Napa Valley, Yosemite and the coastal redwoods. We even have an affiliate in Hawaii. Join us and be part of a dedicated group of professionals committed to putting patients’ needs first and achieving the highest levels of quality, access and affordability.
