Job Summary
This job involves designing and customizing new software applications to enhance functionality and user experience. It includes managing software updates and releases, and working with stakeholders to develop solutions that meet business needs. It mentors junior staff, manages technical documentation, and uses performance metrics to improve software reliability. Collaboration with Quality Assurance ensures compliance with technical specifications. The role also requires management of documentation, analysis of market trends, and participating/leading in collaborative development sessions.
Job Description
Responsibilities:
- This job involves designing, customizing & maintaining new software applications to enhance functionality and user experience.
- Own the Salesforce application ecosystem end-to-end, ensuring availability, operational excellence, and alignment with business objectives.
- Establish and maintain a highly stable, resilient, and well-governed Salesforce platform through proactive monitoring, incident management, and continuous improvement initiatives.
- Architect solutions that adhere to enterprise security standards, compliance requirements, and Salesforce best practices
- It includes managing software updates and releases, and working with stakeholders to develop solutions. It mentors junior staff, manages technical documentation. The role also requires management of documentation, analysis of market trends, and participating/leading in collaborative development sessions.
- Several years of experience as Salesforce Solution and Technical Architect with Multiple CRM Implementations, Vlocity Knowledge is great added advantage Strong experience with Sales & Service Cloud offerings, troubleshooting of any production issues related to applications including but not limited to Salesforce.
- Recommends systems solutions by comparing advantages and disadvantages of custom development and purchase alternatives
- Enforcing sound development practices and ensuring the quality delivery with strong understanding of Salesforce architecture, environment management, release management, source control, deployment methodologies
- Understanding of DevOps principles and delivery pipelines, using tools such as Copado, and own CI/CD process using SFDX.
- Experience with end-to-end implementations, integrations, and enhancement projects and delivering overall solution architectures for CRM applications
- Experience working in large Salesforce implementations, particularly with multi-million customer records, will be essential
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Skills Required
- Several years of experience as Salesforce Solution and Technical Architect with multiple CRM implementations
- Knowledge of Vlocity
- Strong experience with Service Cloud offerings (Lightning Console, Live Agent, Social Studio, Digital Engagement, Omni-Channel, Einstein Bots, Knowledge Base, Experience Cloud)
- Extensive knowledge in Apex, Flows, Lightning Web Components, Lightning Design System, JavaScript frameworks, HTML
- Experience with data migration and single sign-on implementations
- Experience leading troubleshooting of production issues related to Salesforce, micro-services, and infrastructure/DevOps
- Ability to recommend systems solutions and compare custom development vs purchase alternatives
- Enforce sound development practices and ensure quality delivery of enterprise solutions
- Strong understanding of Salesforce architecture, environment management, release management, source control, and deployment methodologies
- Understanding of DevOps principles and delivery pipelines; experience with Copado and CI/CD using SFDX
- Experience with end-to-end implementations, integrations, enhancements, and delivering overall CRM solution architectures
- Experience with large Salesforce implementations (multi-million customer records)
- Excellent communication skills and ability to mentor junior staff
- Bachelor's Degree (or equivalent coursework/experience)
- 7-10 years relevant work experience
Comcast Compensation & Benefits Highlights
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Healthcare Strength — Company-sponsored medical, dental, and vision coverage is paired with 24/7 virtual care and confidential counseling, with additional wellness tools like the Calm app. This breadth points to a robust core health offering.
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Retirement Support — A 401(k) with a company match is highlighted as generous, complemented by tuition reimbursement and access to financial coaching. Together these programs strengthen long-term financial security.
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Parental & Family Support — Paid parental leave for primary and non-primary caregivers, plus fertility/family-forming coverage and adoption/surrogacy reimbursements, indicate strong support for families. Additional caregiving resources and return-to-work programs further bolster this area.
Comcast Insights
What We Do
Welcome to Comcast. From the connectivity and platforms we provide to the content and experiences we create, we bring people together, globally. Our people think the world of our work, and that’s why our work is the best in the world.
Why Work With Us
We believe you can achieve extraordinary things when you feel connected - to the work you do and who you do it with. From the platforms we provide to millions of people, to the content and experiences we create - we bring our customers, viewers and teammates closer together across the globe.
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Comcast Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.

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