Developer Support Engineer (Current Application Developers)

InterSystems is seeking a talented Developer Support Engineer to join our Worldwide Response Center. As a Developer Support Engineer, you will play a crucial role in providing technical assistance and support to our customers worldwide.  The role offers exposure to a breadth of technologies and involves systems-level troubleshooting.  You will be responsible for problem resolution beginning to end, taking ownership for research and for communicating with your technical counterparts at our customer organizations.

Key Responsibilities:

1. Offer expert technical support to developers globally, assisting with issues related to software configuration, deployment, integration, development, performance, and scalability.
2. Use our source code (C/C++ and other languages) as a research tool for diagnosing and resolving reported issues.
3. Collaborate closely with developers to troubleshoot code, optimize performance, and ensure seamless integration with InterSystems products.
4. Serve as a liaison between customer developers and InterSystems product and development teams, advocating for customer needs and driving resolution of escalated technical issues.

Requirements:

1. Customer-focused mindset with a passion for delivering exceptional service and support.
2. Strong problem-solving skills with the ability to analyze complex technical problems and provide effective solutions.
3. Excellent communication skills, with the ability to articulate technical concepts clearly and concisely.
4. Bachelor's degree in Computer Science, Computer Engineering, or related field.
5. Experience (3+ years) in software development with a strong focus on C/C++ programming and systems-level programming.
6. Proficiency in kernel-level programming concepts and techniques, especially with process handling, system calls, memory management, and storage devices.
7. Solid understanding of operating system internals, particularly Unix/Linux and Windows.
8. Experience with debugging tools and techniques for troubleshooting low-level software and kernel-related issues.
9. After completing training for your role, you will be required to participate in extended support coverage on a rotational basis. This will require you to work occasional weekend or evening hours. This additional time would be compensated.

Extra Credit Qualifications:

1. Familiarity with InterSystems technologies such as InterSystems IRIS, Cache, or HealthShare.
2. Previous experience working in a technical support or customer-facing role.
3. Knowledge of healthcare data standards and protocols (e.g., HL7, FHIR).
4. Experience in containerization technologies such as Docker and Kubernetes.

About InterSystems

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world’s most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.