About: Blackbaud University is the customer training team at Blackbaud, dedicated to powering social good with knowledge. In this role, you’ll play a pivotal role in collaborating between our training team and the Product Technology Group to support the building and maintaining of sandbox environments to accompany our virtual instructor-led training experience across multiple products and ensure a delightful client experience. You should be a highly organized and detail-oriented individual with a proven ability to creatively solve problems and simultaneously manage multiple tasks.
What you will be doing:
Collaborate with internal teams to define requirements and build and maintain virtual training sandbox environments using technologies like .NET Core, C#, Angular, TypeScript, JavaScript, SQL, Azure, and REST APIs.
Develop and maintain database and lab environments to support training needs, ensuring system health, reliability, and security.
Troubleshoot and resolve environment-related issues, including customer support escalations.
Track and document environment access, procedures, and configurations across Blackbaud software training solutions.
Coordinate with Curriculum Leads, Delivery Leads, Operations, IT, and external experts to meet install and environment requirements.
Contribute to CI/CD pipelines and cloud-based deployments (Azure DevOps, Azure PaaS).
Maintain integrations between core systems (e.g., Docebo Learn, Workday, Blackbaud Engineering System).
Administer API documentation libraries using Swagger/OpenAPI (Swashbuckle).
Participate in Agile Scrum ceremonies to groom, plan, and deliver work; identify and resolve defects and technical debt.
Improve environment quality through standards, testing, monitoring, and proactive alerting.
Follow standard operating procedures and maintain process documentation.
Collaborate with senior developers and cross-functional teams to meet project goals.
What we will want you to have:
BS in Computer Science or related field.
1–2 years of professional experience in software development.
Familiarity with SQL, Microsoft Azure, PowerShell, C#, REST APIs, and web technologies.
Understanding of Agile methodologies (Scrum, sprint planning, grooming).
Strong attention to detail and ability to work independently.
Excellent organizational and communication skills.
Basic understanding of relational databases and integration practices.
Experience deploying code via CI/CD pipelines is a plus.
Exposure to Azure PaaS services and cloud environments preferred.
Experience working with international engineering teams.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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