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What We'll Bring:
The Developer, DevOps is responsible for ensuring uninterrupted availability and stability of production systems byworking in a rotational 24×7 shift model, including night shifts, weekends, and on‑call rotations. The role focuses heavily on strict SLA
adherence, rapid acknowledgment, and swift resolution of P1 and P2 high‑priority incidents. This position requires strong
troubleshooting, monitoring, and automation skills to manage critical alerts, handle ticket escalations, and support real‑time incident
bridges. The DevOps Developer will triage, diagnose, and resolve high‑impact issues, maintain continuous communication with stakeholders,
and drive operational excellence in a fast-paced, always-on environment.
What You'll Bring:
The Developer, DevOps is responsible for ensuring uninterrupted availability and stability of production systems by
working in a rotational 24×7 shift model, including night shifts, weekends, and on‑call rotations. The role focuses heavily on strict SLA
adherence, rapid acknowledgment, and swift resolution of P1 and P2 high‑priority incidents. This position requires strong
troubleshooting, monitoring, and automation skills to manage critical alerts, handle ticket escalations, and support real‑time incident
bridges. The DevOps Developer will triage, diagnose, and resolve high‑impact issues, maintain continuous communication with stakeholders,
and drive operational excellence in a fast-paced, always-on environment.
Key Responsibilities
1. 24×7 Ticket Handling & Incident Support
Provide round the clock support as part of a rotational shift (including nights/weekends).
Monitor ticket queues and manage Incidents, Service Requests, Change Requests, and Problem Tickets.
Acknowledge, triage, and resolve tickets within defined SLAs.
Perform impact analysis and assign correct priority levels (P1–P4).
Join P1/P2 incident bridges, drive quick resolution, and communicate frequent updates.
Escalate unresolved or critical issues to L3/Engineering teams when necessary.
2. Troubleshooting & Issue Resolution
Perform first level and second level diagnostics:
Log analysis
Service health checks
Infra diagnostics (CPU, memory, disk, network)
Container/pod checks (Docker/Kubernetes)
3. Monitoring & Alert Management
Actively respond to alerts team
Identify noise alerts and suggest improvements.
Perform proactive system checks on critical services.
4. Deployment & Environment Support
Support production deployments, configuration updates, and patching.
Troubleshoot deployment failures and assist with rollbacks if required.
Ensure environment consistency across Dev, QA, and Production.
5. Documentation & Knowledge Base
Document detailed steps performed on each ticket.
Maintain and update MNP, troubleshooting guides, and knowledge articles.
Provide RCA documentation for major incidents.
6. SLA Compliance & Reporting
Ensure all tickets meet SLA for response and resolution.
Track MTTA, MTTR, backlog, and incident trends.
Participate in operational reviews and contribute to process improvements.
Required Skills
1–5 years of experience in DevOps, Production Support, or T2 roles.
Good understanding of Linux/Windows systems and basic networking.
Good understanding of SQL,ORACLE,MONGODB.
Familiarity with monitoring and logging tools.
Willingness to work in rotational 24×7 support.
Preferred Skills
Hands on expertise with CI/CD platforms (Azure DevOps, GitHub Actions, Jenkins, etc.).
Experience with cloud technologies (Azure, AWS, or GCP).
Understanding of ITIL, incident lifecycle, and SRE standards.
Soft Skills
Strong communication and incident-handling presence.
Calm, decisive, and methodical during outages.
Excellent teamwork and collaboration.
Strong analytical and troubleshooting mindset.
Ability to prioritize effectively under pressure.
Impact You'll Make:
The Developer, DevOps is responsible for ensuring the continuous availability, reliability, and performance of
production systems by managing and resolving tickets around the clock. This role combines strong troubleshooting skills with operational
support functions, including incident troubleshooting, monitoring, automation, and deployment assistance. Working in a rotational 24×7
support model, the DevOps Developer responds to alerts, handles critical incidents, collaborates with engineering,QA, Document teams,
and drives improvements to reduce recurring issues and ticket volumes.
TransUnion Job Title
Developer, Development OpsTop Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
