About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
About The Department
UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team spearheading the development and delivery of the new services.
As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate and purposeful about delivering trusted financial solutions that enables business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us.
Job Responsibilities
As a L3 Service delivery support for Cards, you will be responsible to collaborate, engage and work with L2, business, stakeholders from project inception for walk though calls till deployment phases as a quality gate keeper. Key objective is to ensure good quality and smooth delivery of cards technology system enhancements that are fully in compliance with mandated framework and guidelines.
- Work in the team of Cards Service Delivery to resolve Production Incidents & Problem Tickets.
- Support Production EOD’s as per Roster.
- Perform unit and system integration testing for the production incident resolutions.
- Support user acceptance testing for production incidents.
- Manage and work with technical team to implement solution that meet Business Requirements and are in alignment with organization's business objectives.
- Troubleshoot, debug and provide production system support.
- Coordinate with internal teams and vendors to resolve application and system issues.
- Recommend and execute improvements.
- Partner with users to understand Business needs by reviewing the Requirements specifications analyse impact to the application.
- Execute tasks related to project / change request / maintenance request.
Job Requirements
- 5 + years of mainframe development, specifically in the areas of banking systems and cards
- Technically competent in COBOL, CICS and EZT programming
- Good working experience with credit card system
- Experience on Cardlink system will be advantageous.
- Good working knowledge skills with Microsoft Office Products and Microsoft Visio.
- Good understanding of the system development life cycle
- Ability to multi-task and perform well under pressure.
- Excellent communication skills
- Resourcefulness and troubleshooting aptitude.
- Bachelor's Degree in Computer Science, Engineering or similar domain; Related professional/technical qualification will be advantageous although not mandatory
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
Top Skills
What We Do
We’re here to do Right By You.
At UOB, we aspire to build a better future for the people and businesses in the region.
Through our extensive network and suite of capabilities, we offer financial solutions to the people and businesses within, and connecting with ASEAN.
We create solutions tailored to your unique needs through data and relationship-led insights.
Our comprehensive regional network and one-bank approach connects your business to new opportunities in ASEAN.
We help businesses to advance responsibly and guide personal wealth to grow sustainably. We foster inclusiveness and environmental well-being for stronger societies.
This is how we stay committed to forging a sustainable future for generations to come.
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