About this opportunity
The Developer Advocate is a developer-facing engineering role within Ecosystem Engineering.
You will enable internal and external rApp developers to successfully discover, understand, build, integrate, test and progress rApp solutions on the Ericsson Intelligent Controller (EIC) ecosystem. At the same time, you will continuously improve the end-to-end developer experience by turning developer evidence and recurring friction into practical engineering, tooling, documentation and product improvements.
This role combines hands-on software and systems engineering, technical troubleshooting, developer enablement and technical communication. You will connect developers with EIC capabilities and with the engineering, product and service organizations that design, build and operate the platform.
What you will do
• Engage directly with internal and external developers through the Developer Community, DevLab (Test Resources offering) and other ecosystem channels, understanding the intent and context behind their questions, issues and use cases. • Provide accurate, concise and actionable technical guidance that helps developers progress. • Reproduce, isolate and classify technical issues; collect high-quality evidence such as logs, environment details, timestamps and reproduction steps; resolve issues within DA (Developer Advocate) scope or engage the appropriate specialist engineering, product or service teams. • Maintain clear developer communication and loop closure through resolution, workaround, clarification or explicit handover. • Create and improve developer documentation, examples, FAQs, troubleshooting guides, onboarding material, demos and other reusable technical content. • Identify recurring developer friction and failure patterns, contribute to root-cause analysis, and turn the findings into improvements in APIs/SDKs, tooling, automation, self-service, documentation, workflows and ecosystem services. • Contribute hands-on engineering work, scripts, examples, tooling and automation where this directly improves the developer experience. • Translate developer observations, adoption barriers and recurring problems into structured requirements, product/capability feedback and engineering inputs supported by evidence. • Enable developers through workshops, demonstrations, technical coaching and best-practice sharing, while building reusable knowledge across the developer community and DA team. • Use developer feedback and ecosystem data to identify common failure modes, adoption barriers and opportunities for continuous improvement. • Use and help improve AI-assisted developer-support capabilities responsibly, critically validating outputs and escalating unreliable or inappropriate behavior. • Build broad competence across EIC and the rApp ecosystem while developing deeper expertise in selected domains and sharing that knowledge with others.
You will bring
• Strong software and systems engineering fundamentals, with hands-on development experience in Python and/or JavaScript/TypeScript or comparable programming languages. • Experience with cloud-native platforms, APIs, integration and modern developer workflows; familiarity with containers, Kubernetes, CI/CD and related tooling is valuable. • Strong technical troubleshooting skills, including the ability to reason across systems, analyze logs and other evidence, identify patterns and contribute to root-cause analysis. • A developer-first mindset and experience in a developer-facing technical role-or clear evidence that you can understand developer needs, explain technical concepts effectively and help others succeed with complex technology. • Ability to assess APIs, SDKs, tooling and developer workflows from a usability and developer-experience perspective, identify friction and collaborate with engineering teams on improvements. • Strong technical writing and communication skills, with the ability to create clear documentation, examples and guidance and to deliver effective demos, workshops or technical presentations. • Ability to turn developer feedback and observed problems into structured requirements, actionable engineering/product inputs and improvement opportunities, rather than treating interactions as isolated support cases. • Working knowledge of software/platform security principles, including secure API usage, access, credentials/certificates and protection of information. • Practical understanding of AI/ML and Generative AI, including responsible use of AI-assisted engineering tools and critical validation of generated outputs. • Strong collaboration and influencing skills, with the ability to work across engineering, product, service and stakeholder boundaries without relying on formal authority. • A continuous-learning and continuous-improvement mindset, with willingness to coach, mentor and share knowledge with developers and colleagues.
It would be a strong advantage if you also have
Experience with EIC, rApps, telecom network management, SMO/Open RAN or network automation; experience with Ericsson development processes and tooling; deeper expertise in AI/ML, cloud-native engineering or security; or previous experience in Developer Advocacy, Developer Relations, solution engineering, platform engineering or advanced technical support.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Ireland (IE) || Athlone
Req ID: 791327
Skills Required
- Strong software and systems engineering fundamentals with hands-on development experience in Python, JavaScript, TypeScript, or comparable languages
- Experience with cloud-native platforms, APIs, integration, and modern developer workflows
- Technical troubleshooting skills, including log analysis, evidence gathering, pattern identification, and root-cause analysis
- Experience in a developer-facing technical role or demonstrated ability to understand developer needs and explain complex technology
- Ability to assess APIs, SDKs, tooling, and developer workflows from a developer-experience perspective
- Strong technical writing and communication skills, including documentation, examples, demos, workshops, or technical presentations
- Ability to convert developer feedback and observed problems into structured requirements and actionable engineering or product inputs
- Working knowledge of software and platform security principles, including secure API usage, credentials, certificates, and information protection
- Practical understanding of AI/ML and Generative AI, including responsible use and validation of AI-assisted engineering tools
- Strong collaboration, influencing, coaching, mentoring, and knowledge-sharing skills
- Familiarity with containers, Kubernetes, CI/CD, and related tooling
- Experience with Ericsson Intelligent Controller, rApps, telecom network management, SMO/Open RAN, or network automation
- Experience with Ericsson development processes and tooling
- Deeper expertise in AI/ML, cloud-native engineering, or security
- Previous experience in Developer Advocacy, Developer Relations, solution engineering, platform engineering, or advanced technical support
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
