Responsibilities
- Respond to customers' (mainly developers') technical support requests and feature-related questions.
- Debug customer issues and create reproducible test cases for engineers to resolve.
- Handle code-related queries. Write code samples in multiple development frameworks.
- Maintain ownership of support cases until resolution.
- Monitor and answer questions on different support channels: a ticketing system, public forums, social networks, and more.
- Help enhance documentation to minimize repeating support issues.
- Collaborate with different teams: R&D team, Product Management, Account Managers, Solution Engineers, and others.
- Contribute code to Cloudinary SDKs.
- Help the R&D team review new features and client libraries.
- Represent Cloudinary at external events and conferences (locally and abroad).Become a subject matter expert in Cloudinary’s technology.
- Support occasional high-priority customer requests outside regular working hours.
- Build internal tools that will help enhance the team’s work efficiency.
Requirements
- Hands-on coding experience, preferably in a web/mobile environment.
- Experience in a customer-facing position, preferably in developer support.
- Bachelor’s degree in Computer Science or equivalent.
- Adaptable to new development platforms and languages.
- Excellent analytical and troubleshooting skills.
- Proficient in English (verbal and written), with strong interpersonal skills.
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What We Do
Cloudinary’s mission is to empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media. With more than 50 billion assets under management and 7,500 customers worldwide, Cloudinary is the industry standard for developers, creators and marketers looking to upload, store, transform, manage, and deliver images and videos online. As a result, leading brands like Atlassian, Bleacher Report, Grubhub, Hinge, NBC, Mediavine, Peloton, Petco and Under Armour are seeing significant business value in using Cloudinary, including faster time to market, higher user satisfaction, and increased engagement and conversions. For more information, visit www.cloudinary.com.
