Dev Ops Architect

AgencyBloc is a leading provider of agency management solutions built specifically for life and health insurance agencies. Our platform helps agencies streamline operations, strengthen client relationships, and drive growth through powerful CRM, commission processing, and marketing automation tools. We value innovation, collaboration, and making a meaningful impact in the industries we serve and we take pride in fostering a culture that genuinely cares about our customers, our work, and each other.

Summary:

As a DevOps Architect, you will define and evolve AgencyBloc’s cloud and DevOps strategy, establishing the architectural vision, standards, and patterns that enable secure, scalable, and reliable SaaS platforms. You will lead the design of enterprise-level infrastructure, CI/CD frameworks, and platform capabilities, ensuring consistency and alignment across engineering teams. This role is responsible for translating business and engineering needs into long-term platform strategies and ensuring those strategies are adopted effectively. You will partner closely with engineering, security, and product leadership to guide technical direction, evaluate tools and platforms, and drive modernization efforts across the organization.

Responsibilities:

• Define and own the DevOps and cloud architecture strategy across all environments and platforms.
• Establish and maintain architectural standards, patterns, and best practices for infrastructure, CI/CD, and platform services.
• Design scalable, secure, and resilient cloud architectures, including compute, networking, storage, and security models.
• Define Infrastructure-as-Code standards, modularization strategies, and reuse patterns across teams.
• Establish CI/CD architecture, including pipeline design standards, promotion strategies, and release governance.
• Lead tool and platform selection decisions (CI/CD, observability, IaC, security, etc.), ensuring alignment with long-term strategy.
• Establish reliability engineering practices, including SLO frameworks, capacity planning, and resilience patterns.
• Partner with security teams to define and enforce secure-by-design principles, including identity, access, encryption, and compliance standards (SOC 2, etc.).
• Define disaster recovery and business continuity architecture, including RTO/RPO targets and validation strategies.
• Guide multi-region and multi-environment deployment strategies.
• Conduct architecture reviews and provide guidance on complex or high-impact infrastructure initiatives.
• Collaborate with engineering leadership to align DevOps capabilities with product and business priorities.

Observability & Operational Excellence

• Define and own the observability strategy, including standards for metrics, logging, tracing, alerting, APM, and Real User Monitoring (RUM) across all platforms.
• Design alerting and incident signal strategies aligned to SLOs and business impact, ensuring high-quality, actionable alerts with minimal noise.
• Lead selection and standardization of observability tooling (e.g., OpenTelemetry, Datadog, New Relic), driving consistency and visibility across teams.

Platform Standardization & Leadership

• Drive standardization and reduction of tool and pattern fragmentation across teams.
• Mentor engineers and senior engineers, providing technical leadership and architectural guidance.

AI & Future Platform Strategy

• Define the organization’s AI approach within DevOps, including tool selection, governance, and adoption strategy.
• Establish patterns for integrating AI into DevOps workflows (e.g., pipeline optimization, anomaly detection, automated remediation).
• Define standards for secure and compliant use of AI tools across engineering teams.
• Evaluate emerging AI capabilities and incorporate them into the platform roadmap where they provide measurable value.

Skills/Education/Experience:

• Bachelor’s degree in Computer Science or equivalent experience preferred.
• 10+ years of experience in DevOps, cloud engineering, or infrastructure engineering.
• Proven experience designing and implementing large-scale cloud architectures (Azure preferred).
• Deep expertise in Infrastructure as Code (Bicep, Terraform, CDK, etc.) and modular design patterns.
• Strong experience designing CI/CD systems and release management strategies at scale.
• Expertise in cloud networking, security architecture, and identity/access management.
• Experience defining and implementing observability and reliability frameworks (SLOs, SLIs, SLAs).
• Strong understanding of compliance and security frameworks (SOC 2, OWASP, etc.).
• Experience evaluating and selecting engineering tools and platforms.
• Strong background in automation, scripting, and platform engineering principles.
• Experience leading cross-team technical initiatives and influencing engineering direction.
• Strong communication skills, with the ability to translate complex technical concepts to non-technical stakeholders.
• Strategic thinking and long-term planning
• Systems design and architectural decision-making
• Cross-team influence and alignment
• Balancing standardization with team autonomy
• Pragmatic execution and decision-making

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.