One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.
We are looking for an amazing Analyst, Destination Services Product to fill this role, which is based in our Doral office.
The Analyst, Destination Services Product is responsible for building, managing, auditing, and negotiating tour inventory for Destination Services, including allotment builds, waitlist management, vendor coordination, and itinerary change support. This role maintains Shorex Repository data, tour and operator information, and compliance requirement items, while serving as a point of contact for call center, guest service, shipboard, vendor, and internal teams. The role helps ensure accurate, timely product updates and supports inventory optimization across assigned tour departures and ports.
Here is a summary of what Princess is looking for in its Analyst, Destination Services Product. Is this you?
Responsibilities
- Inventory Management and Optimization: Build, manage, audit, and negotiate tour inventory, including initial allotment builds and waitlist management. Identify distressed inventory due to waitlists or underperformance and recommend content, cancellation, or retail adjustments that support volume.
- Database Management, Planning & Operational Administration: Maintain Shorex Repository content, tour and operator information, compliance requirement items, and related systems/data entry to support accurate operational planning and administration.
- Itinerary Change Management: Promptly action new, changed, or cancelled calls by negotiating with vendors, adjusting inventory, and coordinating timely updates for the applicable region of responsibility.
- Customer Service and Stakeholder Communication: Act as a call center point of contact for tour and port information requirements and partner with guest service, call center, shipboard, vendor, and internal teams to amend bookings and communicate accurate product updates.
- Compliance & Quality Assurance: Audit tour inventory, operator information, and compliance requirement items to support accurate communications, product quality, and timely resolution of issues.
- Performs other duties as assigned
Requirements
- 3-5 years of experience in a corporate or shipboard environment.
- Experience or working knowledge of travel or cruise industry operations preferred.
- Experience with inventory management, data entry, systems administration, vendor coordination, guest service/call center support, and cross-functional communication preferred.
This position is considered Hybrid and follows the Company’s schedule of four days in the office per week (Monday – Thursday)
Beginning in 2028, this position will remain on the same Monday – Thursday in-office schedule but will transition to our new headquarters in the Miami, FL area.
What You Can Expect
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
Our Culture… Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/
Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]
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Skills Required
- 3-5 years of experience in a corporate or shipboard environment
- Experience or working knowledge of travel or cruise industry operations
- Experience with inventory management, data entry, systems administration, vendor coordination, guest service or call center support, and cross-functional communication
What We Do
CCL Industries Inc. employs approximately 26,000 people operating 213 production facilities in 43 countries with corporate offices in Toronto, Canada, and Framingham, Massachusetts. CCL is the world’s largest converter of pressure sensitive and specialty extruded film materials for a wide range of decorative, instructional, functional and security applications for government institutions and large global customers in the consumer packaging, healthcare & chemicals, consumer electronic device and automotive markets. Extruded & laminated plastic tubes, aluminum aerosols & specialty bottles, folded instructional leaflets, precision decorated & die cut components, electronic displays, polymer bank note substrate and other complementary products and services are sold in parallel to specific end-use markets. Avery is the world’s largest supplier of labels, specialty converted media and software solutions for short-run digital printing applications for businesses and consumers available alongside complementary products sold through distributors, mass market stores and e-commerce retailers. Checkpoint is a leading developer of RF and RFID based technology systems for loss prevention and inventory management applications, including labeling and tagging solutions, for the retail and apparel industries worldwide. Innovia is a leading global producer of specialty, high-performance, multi-layer, surface-engineered films for label, packaging and security applications. The Company is partly backward integrated into materials science with capabilities in polymer extrusion, adhesive development, coating & lamination, surface engineering and metallurgy, deployed as needed across the four business segments.
