Desktop Systems Specialist

Cadence is a pivotal leader in electronic design, building upon more than 30 years of computational software expertise. The company applies its underlying Intelligent System Design strategy to deliver software, hardware and IP that turn design concepts into reality.

Cadence customers are the world’s most innovative companies, delivering extraordinary electronic products from chips to boards to systems for the most dynamic market applications, including consumer, hyperscale computing, 5G communications, automotive, aerospace industrial and health.

Job Title:         IT -Desktop Systems Specialist

Locations:       Milan, Italy

Reports to:      Sr IT Manager

Job Overview:

The role will be based in our Cadence Milan Office.  Candidate will be a member of our Global IT Site support team on the ground providing IT support.   Engineer will be providing & owning support at multiple locations in Italy and Europe.  Engineer will be working with our global IT teams including but not limited to, our network, storage, INFOSEC, Desktop and PMO teams.

Job Responsibilities:

• Front line on the ground local support for all aspects of IT for sites in Milan.
• Windows\MAC installations, troubleshooting, maintenance, service, and break-fix issues.
• Troubleshoot applications issues on across multiple platforms, including smart devices.
• Assist users in daily problem-solving and act as an escalation point to our service desk for local user issues.
• Will be required to work occasional unusual hours based on emergencies and maintenance needs.
• Management inventory of systems & accessories while adhering to asset management process.
• Manage assigned  tickets while ensuring adherence to stated SLA’s for all Jira tickets
• Manage and maintain site documents as part of the Site consistency program.

Job Qualifications:

• Bachelor’s degree in Computer Science or related field
• 3+ years’ continued experience in IT role preferable within multinational.
• Experience troubleshooting Network systems in global environment
• Experience troubleshooting Windows & MAC systems in global environment.
• Experience with Linux will be beneficial.
• Experience with systems tools including SCCM
• Experience working on projects & ability to drive & own initiatives is essential

Nice to have:

• A team player
• Excellent communication skills, which will be required to engage with senior R&D and IT staff across the globe.
• Experience with all aspects of laptop, desktop & peripheral  hardware. 
• Deep OS and configuration troubleshooting.
• Hands on Linux installation & troubleshooting experience.
• Excellent communication skills which will be required to engage with senior R&D and IT staff across the globe.
• Knowledge and ability to troubleshoot basic networking problems.

Additional Skills/Preferences:                     

The successful candidate should:

• Have the ability to communicate and present effectively 
• Be able to work and integrate well in a team environment
• Have a pro-active attitude to problem solving and optimization

Personal skills

• Friendly, pleasant with high communication skill.
• Self-learner. Highly motivated. Open minded.
• Works independently.  Requires minimal guidance.
• Ability to quickly comprehend the functions and capabilities of new technologies
• Systematic view for complex environments
• Ready and enjoys learning new things with a can-do attitude.
• Knowledge of the EDA business a bonus.

Travel: As you will support multiple locations, some travel to other sites in Italy and Europe will be required.

Cadence is committed to equal employment opportunity and employment equity throughout all levels of the organization. We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace.