Desktop & Systems Administrator

Summary
The Desktop & Systems Administrator is responsible for systems administration of Geonetric’s various IT systems. The Administrator is responsible for the creation, implementation and improvement of a variety of system including, but not limited to, laptops, VPN, CRM, and phones. The Administrator also monitors, assesses, fixes, and upgrades these systems so they function uninterruptedly.
 Essential Duties and Responsibilities
While you might get to work on just about anything at Geonetric, you will primarily:

• Provide IT support for laptops, printers, hardware, email, Internet, VPN, LAN, and phones
• Provide direct end-user support, including troubleshooting issues and testing possible solutions
• Provision/deprovision user and computer accounts in hybrid AAD environment
• Administer Office 365 Tenant, including Exchange Online, SharePoint Online, and Teams Phones
• Set up, maintain, and repair the configuration and installation of laptop hardware, software, and peripherals
• Maintain accurate inventory of all IT assets, including software and SaaS licensing
• Manage all desktop OS and software updates
• Automate updates, software deployments and vulnerability patching
• Configure and implement new server infrastructure and perform maintenance updates on servers
• Manage IT resources including monitoring loads on servers, researching disk space issues, and creating back ups

Education and Experience 

• Associate degree in Computer Science, MIS, Networking, or related degree required; bachelor’s degree preferred
• 2 years of previous experience preferred
• Experience with desktop operating systems, software applications and basic hardware required
• Experience administering Active Directory and Office 365 environments required
• 1-2 years previous desktop support experience required
• Server support experience preferred
• Azure Administration experience preferred

Professional Skills 

• A+ desktop certification preferred
• Microsoft Office knowledge required
• Knowledge of principles and theories of network systems and management

Other Skills and Abilities
In addition to being a successful Desktop & Systems Administrator, you will need to fit into our unique culture and be:

• Self-organized. You’ll be a part of a self-organizing team, with no one “supervising” you. You should naturally get a lot of high-quality work done to completion without outside pressure.
• A doer. You need to be capable of identifying and resolving obstacles, using strong reasoning skills and creative thinking to get things done. You need to have a strong attention to detail, a drive for quality, and a willingness to see things through to completion.
• Flexible. You need to be able to work in an environment in which there is substantial ambiguity; things change rapidly and often, and you need to adapt to new ways of thinking.
• Self-aware. You need to be able to see yourself and your own behaviors from the perspective of others – and understand how your behaviors affect those of your peers on your self-organizing team.
• Driven to improve. You need to have a strong desire to be better tomorrow than you are today. You are constantly seeking ways to improve your own work. You’re passionate about your discipline.
• A solid communicator. You need to be able to take input from many sources, think through that information, and present concise, clear recommendations to technical and non-technical people.

On-Call 

• This position is required to respond to after-hour calls.

 EEOC
Geonetric welcomes diversity. It makes us an equal opportunity and affirmative action employer and a fun place to work full of people with different backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.