The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 (including Outlook 2010), Active Directory, Microsoft Lync/Skype for Business, HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential.
Qualifications
1. At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.
3. Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.
5. Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources.
7. Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.
9. Strong interpersonal and communication skills who can work with people at various levels of the organization.
Additional Information
A+, MCDST, MTA, MOS, or similar certification is PREFERABLE
This position may require weekend and/or overtime work.
Top Skills
What We Do
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. With 19+ years of experience, we help bridge the gap between ideas and reality through modern, scalable, and secure technologies.
What We Do
✨ Software Engineering & App Development: ADA/WCAG-compliant enterprise apps, cross-platform mobile/web development, CI/CD & DevOps
📊 Microsoft Ecosystem: Power BI, Power Automate, Dynamics 365, Azure, MS Fabric for automation and insights
☁️ Cloud & DevOps: AWS, Azure, GCP migration, Infrastructure as Code (Terraform, ARM, CloudFormation)
⚙️ Data Engineering: ETL/ELT pipelines, Snowflake, Databricks, Redshift, advanced dashboards (Power BI, Tableau)
🔗 System Integration: ERP & CRM modernization with Salesforce, SAP, MS Dynamics
🛠️ Automation & Low-Code: Accelerate innovation via Power Platform
🔒 Cybersecurity: SOC 2, HIPAA, GDPR compliance, endpoint & cloud security
🔄 Agile Tech Staffing: Onshore/offshore delivery models with access to top IT talent
👥 Contingent Workforce Solutions: Scalable, flexible workforce strategies to meet dynamic business needs
Why Infojini?
✔️ 2,500+ successful projects
✔️ Certified: CMMi Level 3, ISO, SOC 2, HIPAA, GDPR
✔️ Partnered with Snowflake, Salesforce & Microsoft
✔️ Experts in AI/ML, Generative AI, Automation
✔️ US HQ + 10+ delivery centers for local presence
✔️ Flexible engagement: Agile Pods, delivery teams, fixed-cost models
How We Deliver Value
• High-velocity teams for continuous innovation
• Predictable costs, faster ROI, transparent delivery
From code to cloud to customers—engineer your success with Infojini Inc.
📩 [email protected]
