About M3- A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Job DescriptionWe are seeking a motivated and detail-oriented Junior Systems Administrator to support our global, cloud-first IT environment. The role is responsible for maintaining, monitoring, and supporting enterprise systems, ensuring secure and reliable access to business-critical platforms while delivering high-quality technical support across the organization.
Key Responsibilities
- Provide Tier 1–2 technical support for hardware, software, and network issues.
- Troubleshoot endpoints, applications, and collaboration tools.
- Escalate complex issues appropriately to senior team members or specialist support teams.
- Install, configure, and maintain hardware and software.
- Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
- Manage user accounts, permissions, and access controls.
- Support Azure resources and cloud services.
- Monitor system performance, availability, and service health.
- Assist with backup, recovery, and disaster recovery processes.
- Monitor and respond to EDR/XDR alerts.
- Support phishing response, endpoint security, and access protection controls.
- Assist with audits, policy compliance, and security best practices.
- Automate routine administrative tasks using PowerShell or similar tools.
- Identify opportunities to improve operational efficiency and user experience.
- Maintain accurate system, process, and support documentation.
- Track IT assets, device configurations, and lifecycle information.
- Support the joiners and leavers process, ensuring timely setup and removal of access.
- Provision and deprovision user accounts, devices, and business system access.
Technology Environment
- Microsoft 365
- Azure / Entra ID
- Active Directory
- Intune
Skills and Experience
- Solid understanding of Windows operating systems and networking fundamentals.
- Basic knowledge of Azure and modern cloud administration concepts.
- Strong troubleshooting and problem-solving skills.
- Clear written and verbal communication skills.
Must be willing to work in US or UK shift hours
All your information will be kept confidential according to EEO guidelines.
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Skills Required
- Experience supporting Microsoft 365 services (Exchange, Teams, SharePoint)
- Knowledge of Azure and Entra ID (cloud administration concepts)
- Experience with Active Directory administration
- Experience with Intune or endpoint management
- Experience monitoring and responding to EDR/XDR alerts and endpoint security
- Proficiency with PowerShell or similar automation tools
- Solid understanding of Windows operating systems and networking fundamentals
- Strong troubleshooting and problem-solving skills
- Clear written and verbal communication skills
- Willingness to work US or UK shift hours
What We Do
M3 USA believes in growth, for our company and for the people who drive it's success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, of which M3 USA is a part, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe. M3 offers a variety of proven ways to engage physicians and get important clinical and marketing messages to valued, targeted audiences. Our live programs are delivered by clinical educators who are credentialed healthcare professionals. They provide strategic solutions to address the gaps that occur in clinical practice in the management of chronic diseases while also improving access for sales representatives. Those solutions include disease state knowledge, appropriate patient diagnosis, adherence, best practices, treatment to guidelines and REMS programs. Our digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange and is a global leader in digital solutions in healthcare and has acquired dozens of companies across the globe. M3 Inc has had consistent growth since inception in 2000, with over 500 million dollars in revenue. Our great success is due to the skills and the high performance of our people, and has helped us attract some of the world’s leading talent from the most respected universities and Fortune 100 companies.
