Jobs at M3USA

Drives commercial growth by developing new business, expanding client accounts, and selling consulting, analytics, and primary market research solutions to pharmaceutical, biotechnology, and healthcare organizations. Owns the full sales cycle, builds executive relationships, manages pipelines and forecasts, leads consultative selling, develops proposals, negotiates contracts, and collaborates with consulting and research teams. Represents the firm at industry events and monitors market trends to identify opportunities.

Leads technology and product strategy for a healthcare professional community and omnichannel engagement platform. Responsibilities include building AI-powered personalization, MarTech and first-party data infrastructure, scalable APIs, experimentation platforms, community features, and predictive models. The role develops and manages engineering, data science, and growth teams; oversees vendors and partnerships; drives rapid prototyping and innovation; and ensures platform security, reliability, privacy, and healthcare compliance.

Recruit healthcare professionals and research panelists by phone for quantitative and qualitative studies. Conduct cold calling, screening, scheduling, confirmations, onboarding, verification, and follow-up. Provide participant support through phone, email, and support tickets; resolve account, study, and compensation inquiries; maintain data quality; meet call and recruitment targets; and coordinate with project and operations teams while following ISO standards.

Coordinates custom recruitment strategies for qualitative and quantitative market research projects. Manages recruitment tasks across up to 25 live projects, uses recruitment, email, SMS, survey, and social media platforms, monitors progress, communicates updates, and adjusts strategies to maximize sample completion within budget and timelines. Supports panel growth, feasibility research, response-rate improvement, cost reduction, and process enhancements. Requires fluent Spanish and English, strong Excel skills, communication, organization, and basic mathematical abilities.

Coordinates custom recruitment strategies for qualitative and quantitative market research projects. Manages recruitment platforms, email and SMS outreach, survey tools, and social media channels; monitors progress, response rates, budgets, and timelines; communicates updates to project stakeholders; recommends sampling strategies; supports panel growth; and provides market intelligence and process improvement feedback.

Supports the day-to-day administration of real-world research projects by monitoring participant shipments, maintaining project trackers, investigating discrepancies, responding to panellist queries, processing incentives, and documenting actions. The role requires accurate data handling, strong organization, timely communication, and the ability to manage multiple project priorities while escalating issues appropriately.

Build and deploy production software powered by AI, LLMs, agentic architectures, and intelligent automation. Develop scalable services, APIs, workflows, copilots, RAG systems, and decision-support platforms using React, Node.js, TypeScript, and Python. Operationalize statistical and AI models, evaluate foundation models, optimize performance and cost, monitor production systems, and collaborate with technical and business teams to deliver maintainable solutions.

Manages recruitment and sampling operations for quantitative and qualitative market research projects. Coordinates project setup, programming, translations, link testing, fieldwork, partners, pre-tests, client communications, reporting, data exports, invoicing reconciliation, and troubleshooting. Oversees multiple concurrent projects, monitors timelines, costs, recruitment rates, KPIs, and quality, while collaborating with project managers, fieldwork teams, programming, and external partners.

Manage international quantitative and qualitative healthcare market research projects from kickoff through completion. Responsibilities include coordinating clients, vendors, healthcare professional and consumer samples, survey setup and testing, quality checks, respondent inquiries, project budgets, profitability, timelines, progress reporting, and issue resolution. The role requires collaboration with sales, operations, and international teams while working US Eastern Time hours.

Own M3’s global sustainability compliance program, including EcoVadis submissions, carbon and emissions reporting, supplier due diligence, ESG policies, regulatory monitoring, client questionnaires, RFP responses, and annual sustainability reporting. Maintain audit-ready documentation, support MSA negotiations, track sustainability data and deadlines, contribute to thought leadership, and ensure alignment with UK, EU, and corporate ESG requirements.

Recruits Dutch-speaking market research respondents, schedules interviews, builds and engages research panels, supports members by phone and email, investigates inquiries and fraud, verifies registrations, tests project links, and reports recruitment progress to project management teams.

Recruit respondents for Dutch and Belgian market research projects, schedule interviews, and manage panel recruitment targets. Engage and support panel members through phone, email, and ticket communications; investigate inquiries, fraud, and data-quality issues; verify new members; test research links; and report project progress, risks, and action plans to project management teams.

Recruit respondents for Dutch and Belgian market research projects through phone and email outreach, schedule interviews, and support panel members. Maintain panel registrations, reactivate accounts, verify members, investigate fraud, test research links, resolve inquiries, and coordinate with project management teams. Track recruitment progress, meet registration and outsourcing targets, communicate project updates, and ensure issues are resolved according to company policies and timelines.

Manages market research projects from questionnaire setup through final delivery. Responsibilities include client and stakeholder coordination, scheduling, data collection oversight, budget and timeline monitoring, quality control, deliverable proofreading, issue resolution, and process analysis. The role requires strong communication, analytical, organizational, negotiation, and problem-solving skills, as well as the ability to manage multiple time-sensitive projects and work US Eastern Time night shifts.

Manage quantitative healthcare market research projects from kickoff through completion, coordinating clients, vendors, internal teams, healthcare professional and consumer samples. Responsibilities include survey setup and testing, sample management, quality checks, respondent inquiries, project reporting, budget and profitability tracking, vendor coordination, forecasting, and issue resolution. The role requires strong communication, organization, analytical, multitasking, and Microsoft Office skills while working independently with international teams during US Eastern Time hours.

Build and ship AI-enabled tools from concept through user feedback and iteration. Collaborate with business users to understand workflows, translate needs into practical software, and regularly demonstrate completed work. Use agentic AI coding tools such as Claude Code, evaluate their output, and share findings with engineering. Write maintainable code and learn unfamiliar technologies through documentation and experimentation.

Manage and optimize PostgreSQL, SQL Server, and Oracle databases for performance, security, availability, and scalability. Design schemas, indexes, and partitions; oversee monitoring, backups, recovery, disaster planning, and compliance. Translate business needs into data engineering work, support Power BI solutions, lead standups, prioritize team workloads, mentor colleagues, and communicate with stakeholders. Apply AI and automation to database tuning, reliability validation, migration planning, testing, and operational efficiency.

Manage and optimize PostgreSQL, SQL Server, and Oracle databases for performance, security, scalability, availability, backup, and recovery. Design schemas, indexes, and partitions; troubleshoot queries; implement governance and security controls; and support disaster recovery planning. Translate business needs into data engineering tasks, prioritize team work, lead standups, guide Power BI solutions, mentor colleagues, and apply AI and automation to improve database operations, testing, reliability, and delivery efficiency.

Leads quality assurance activities for engineering deliverables, developing and managing testing processes that ensure software quality, functionality, reliability, and scalability. Coordinates product testing, communicates quality standards, investigates recurring defects, recommends solutions, reviews user feedback, and supports release communications. The role emphasizes automated testing with Selenium, Playwright, Cypress, API testing, AI-assisted QA tools, and CI/CD pipeline integration.

Owns market research bidding and RFP processes, develops proposals, manages client relationships, and drives revenue through new business and account expansion. Coordinates with sales, project, research, partners, and vendors to ensure effective project execution. Advises clients on research design, resolves issues, delivers sales communications, and provides high-quality customer service. Requires market research expertise, strong communication, organization, presentation, prioritization, and problem-solving skills.