Jobs at M3USA

Recruit respondents for healthcare market research projects, schedule interviews, build and engage research panels, support members through phone and email, investigate fraud, verify registrations, test research links, and coordinate project updates. The role requires Dutch and English fluency, strong communication, analytical and investigative skills, attention to detail, and proficiency with Microsoft Office and support systems.

Recruits healthcare market research respondents, schedules interviews, builds and engages research panels, supports panel members, investigates fraud, verifies registrations, tests research links, and coordinates project updates across global markets. Requires fluent Dutch and English, strong communication, detail orientation, analytical and investigative skills, and proficiency with Microsoft Office and related digital tools.

Manage and optimize PostgreSQL, SQL Server, and Oracle databases for performance, security, availability, and scalability. Design schemas, indexes, and partitions; oversee monitoring, backups, recovery, disaster planning, and compliance. Translate business needs into data engineering work, support Power BI solutions, lead standups, prioritize team workloads, mentor colleagues, and communicate with stakeholders. Apply AI and automation to database tuning, reliability validation, migration planning, testing, and operational efficiency.

Manage and optimize PostgreSQL, SQL Server, and Oracle databases for performance, security, scalability, availability, backup, and recovery. Design schemas, indexes, and partitions; troubleshoot queries; implement governance and security controls; and support disaster recovery planning. Translate business needs into data engineering tasks, prioritize team work, lead standups, guide Power BI solutions, mentor colleagues, and apply AI and automation to improve database operations, testing, reliability, and delivery efficiency.

Leads quality assurance activities for engineering deliverables, developing and managing testing processes that ensure software quality, functionality, reliability, and scalability. Coordinates product testing, communicates quality standards, investigates recurring defects, recommends solutions, reviews user feedback, and supports release communications. The role emphasizes automated testing with Selenium, Playwright, Cypress, API testing, AI-assisted QA tools, and CI/CD pipeline integration.

Oversee clinical research site operations from study startup through closeout. Lead staff hiring, training, performance, enrollment, retention, scheduling, regulatory compliance, audit readiness, protocol adherence, documentation quality, budgets, and financial targets. Act as the primary liaison among sponsors, CROs, and corporate teams while evaluating trial feasibility, site capacity, and staffing needs.

Manage the full lifecycle of commercial contracts, including drafting, review, negotiation, execution, amendments, renewals, and close-out. Analyze terms and risks, coordinate stakeholders across Legal, Sales, Finance, Compliance, and Information Security, administer obligations and records, maintain contract systems and templates, track KPIs, and advise internal teams on contract interpretation and commercial terms.

Owns market research bidding and RFP processes, develops proposals, manages client relationships, and drives revenue through new business and account expansion. Coordinates with sales, project, research, partners, and vendors to ensure effective project execution. Advises clients on research design, resolves issues, delivers sales communications, and provides high-quality customer service. Requires market research expertise, strong communication, organization, presentation, prioritization, and problem-solving skills.

Manage client accounts and support sales by bidding on market research projects, developing proposals, identifying upsell and cross-sell opportunities, and strengthening client relationships. Coordinate with sales, project management, research teams, partners, and vendors to ensure feasible, timely, high-quality project delivery. Provide customer service, resolve issues, support client presentations, and travel occasionally for onsite visits and business development.

Leads global panel acquisition, retention, and engagement marketing across multiple brands. Manages a global team, develops multichannel campaigns, oversees budgets and ROI, optimizes SEO and content programs, improves user journeys, supports rewards initiatives, and governs panel brand consistency. Uses data-driven insights to increase registrations, participation, reactivation, conversion, and lifetime value while collaborating across marketing, digital, design, and panel teams.

Manage daily QA activities, coordinate product testing, establish quality processes, identify and resolve recurring defects, review user feedback, and support release communications. Develop and maintain automated testing strategies using browser, API, AI-assisted, and CI/CD tools. Ensure software meets functional, reliability, scalability, and client requirements while collaborating with engineering and business teams.

Manage and grow existing healthcare recruitment accounts through client-facing engagement, satisfaction initiatives, referrals, RFPs, proposals, and strategic account development. Responsibilities include guiding clients through recruitment processes, resolving issues, managing case studies, supporting bids and contracts, advising executives, driving adoption and collections, and meeting sales and performance targets.

The Business Development Director drives new business and account growth across healthcare, life sciences, pharmaceutical, consulting, and market research clients. Responsibilities include meeting sales and profit targets, prospecting, managing key accounts, monitoring sales KPIs, mentoring sales staff, supporting bidding decisions, accompanying sales calls, and partnering with delivery teams to ensure successful project execution and strong client service.

Manage complex global and UK digital campaigns from planning through delivery. Serve as the primary client contact, oversee budgets and resources, develop project strategies, ensure quality and regulatory compliance, and collaborate with Operations and Client Partnership teams. The role also focuses on improving delivery processes, profitability, efficiency, and client experience.

Manage international quantitative healthcare market research projects from kickoff through completion. Responsibilities include coordinating clients, vendors, healthcare professional and consumer samples, survey setup and testing, quality checks, respondent inquiries, honoraria, timelines, budgets, profitability, data collection reporting, and issue resolution. The role requires collaboration with sales, operations, and international teams while independently managing multiple fast-paced projects.

Manage multiple localization and translation projects end-to-end: plan, schedule, track progress, maintain documentation, prepare quotes/invoices, ensure SLAs and quality, coordinate with language professionals and stakeholders, and support meetings and reporting.

Manage end-to-end quantitative market research projects including budgets, timelines, client communication, fielding oversight, troubleshooting, ISO compliance, and final billing. Coordinate internal kickoffs, work with panel and programming teams to maximize sample, ensure incentives and financial metrics are processed, and enforce quality and regulatory standards.

Manage and grow a portfolio of 4–6 named pharma/healthcare accounts by building strategic, non-transactional digital marketing proposals, driving revenue and margin targets, overseeing delivery, forecasting, and maintaining strong client relationships and account plans.

The Director of Product Management will own MDLinx’s physician-facing and pharmaceutical commercial products, develop product strategy, analyze markets and user behavior, manage experimentation, and lead omnichannel roadmaps. The role partners with Sales, Marketing, Engineering, Leadership, and Client Services to ship digital products, launch new offerings, track adoption, and iterate using analytics. Responsibilities include AI-enabled personalization, recommendations, content discovery, agile delivery, and connecting audience growth with commercial revenue.

Coordinates end-to-end quantitative and qualitative market research fieldwork, including sampling plans, recruitment, study setup, link testing, invitations, vendor and respondent coordination, incentive reconciliation, performance tracking, and reporting. Supports project managers with timelines, pretests, client requirements, meeting documentation, study closeout, and invoicing readiness. Develops alternative recruitment strategies, manages project tools, and ensures studies meet client specifications and delivery deadlines.