We are looking for a Desktop Support Engineer to provide onsite and remote technical support for desktops, laptops, printers, and IT peripherals. The ideal candidate should have strong troubleshooting skills and be able to resolve hardware, software, and basic network issues efficiently.
Key Responsibilities
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Install and configure Windows 10/11, drivers, and software applications.
- Diagnose and resolve hardware and software issues.
- Configure and troubleshoot Microsoft Office and Office 365.
- Provide onsite and remote technical support to end users.
- Troubleshoot LAN, Wi-Fi, VPN, DNS, and DHCP connectivity issues.
- Create and manage user accounts in Active Directory.
- Install antivirus, security patches, and Windows updates.
- Handle IT support tickets and resolve issues within SLA.
- Perform preventive maintenance and hardware upgrades.
- Maintain IT asset inventory and documentation.
- Coordinate with vendors for hardware repairs and replacements.
- Ensure excellent customer support and timely issue resolution.
Skills Required
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Install and configure Windows 10/11, drivers, and software applications
- Diagnose and resolve hardware and software issues
- Configure and troubleshoot Microsoft Office and Office 365
- Provide onsite and remote technical support to end users
- Troubleshoot LAN, Wi-Fi, VPN, DNS, and DHCP connectivity issues
- Create and manage user accounts in Active Directory
- Install antivirus, security patches, and Windows updates
- Handle IT support tickets and resolve issues within SLA
- Perform preventive maintenance and hardware upgrades
- Maintain IT asset inventory and documentation
- Coordinate with vendors for hardware repairs and replacements
- Provide excellent customer support and timely issue resolution
What We Do
Care Infotech is a trusted IT staffing and manpower solutions company based in India, helping businesses build reliable and efficient IT teams. We specialize in providing skilled IT professionals for short-term, long-term, permanent, contract, and project-based requirements across a wide range of industries. Our core services include IT Staffing, IT Manpower Solutions, AMC (Annual Maintenance Contract) Services, Managed IT Services, IT Infrastructure Support, Remote & Onsite IT Support, Technical Support Services, and IT Outsourcing. With a strong PAN India network, we provide quick resource deployment and dependable technical support tailored to each client's business requirements. At Care Infotech, we understand that every organization has unique workforce and technology needs. Our experienced team works closely with clients to deliver flexible staffing solutions that reduce hiring time, minimize operational downtime, and improve business productivity. We focus on providing qualified professionals, reliable service, and cost-effective solutions that help organizations achieve their business goals. From startups and SMEs to large enterprises, educational institutions, healthcare organizations, banking, retail, manufacturing, and system integrators, Care Infotech supports businesses with scalable workforce solutions and professional IT services. Our commitment to quality, transparency, and customer satisfaction has made us a trusted partner for organizations across India. Whether you need additional IT resources for a project, ongoing technical support, or complete workforce management, Care Infotech is committed to delivering dependable solutions that help your business operate efficiently and grow with confidence.
Why Work With Us
Care Infotech values professionalism, continuous learning, teamwork, and customer success. We provide employees with opportunities to work on diverse IT projects across India, develop technical skills, and build rewarding careers in a collaborative and growth-focused environment.
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