Description
We’re seeking a hands-on IT Support Specialist to provide Tier 1–2 end-user support in a professional services environment. This role supports Windows laptops, engineering workstations, Microsoft 365, and industry-specific applications used in design and engineering.
What You’ll Do
- Serve as first point of contact for IT issues via Freshservice, phone, Teams, and walk-ups
- Own tickets end-to-end with strong communication and follow-through
- Support Windows devices, peripherals, conference room AV, and connectivity issues
- Administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Entra ID)
- Support CAD/BIM/GIS applications (Autodesk, Bentley, Bluebeam, ArcGIS)
- Assist with onboarding, offboarding, deployments, and documentation
- Provide light training and support for AI tools (Copilot, ChatGPT, Claude)
Requirements
What We’re Looking For
- Bachelor's degree in Information Technology, Computer Science, or a related discipline preferred
- 2+ years of hands-on desktop support, help desk, or end user support experience, ideally in a professional services environment.
- Strong Windows 10/11 and Microsoft 365 knowledge
- Excellent customer service and communication skills
- AEC industry IT experience preferred
- Certifications (CompTIA, Microsoft) a plus
- Success in this role depends as much on customer service as technical skill. We’re looking for someone who owns problems end-to-end, communicates with empathy, and consistently delivers a high-quality user experience. Cultural fit and service mindset are as important as technical ability.
What we offer:
- Comprehensive Benefits - Including medical, dental, vision, 401(k) with company match, PTO, and maternity leave.
- Health Coverage Perks – Employee-only HDHP medical plan offered at no cost; company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
- Work-Life Balance & Wellness – Flexible hybrid work schedule plus access to our on-site gym and showers to support your health and convenience.
- Professional Growth & Development – Support for training, skill-building, and tuition reimbursement.
- Community Engagement – Take advantage of 9 extra paid hours annually to give back through volunteering.
- Leadership & Growth Opportunities – Develop your career in a supportive, forward-thinking environment.
- Collaborative & Innovative Culture – Work in a dynamic team where your voice and ideas are valued.
Skills Required
- 2+ years of hands-on desktop support, help desk, or end user support experience
- Strong Windows 10/11 knowledge
- Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive, Entra ID)
- Experience supporting CAD/BIM/GIS applications (Autodesk, Bentley, Bluebeam, ArcGIS)
- Experience with ticketing systems (Freshservice) and owning tickets end-to-end
- Experience with onboarding, offboarding, device deployments, and documentation
- Excellent customer service and communication skills
- Experience supporting conference room AV and connectivity issues
- Bachelor's degree in IT, Computer Science, or related discipline
- AEC industry IT experience
- Certifications (CompTIA, Microsoft)
- Familiarity providing basic training/support for AI tools (Copilot, ChatGPT, Claude)
What We Do
Binkley & Barfield, Inc. is a multidisciplinary civil engineering consulting firm specializing in infrastructure services. They provide expertise in transportation design, utility coordination, water and wastewater systems, land development, and construction management. The firm serves public and private sector clients, focusing on municipal, regional, and state surface transportation and public infrastructure projects across North America.
