Desktop Support Specialist

Desktop Support Specialist

Req number:

R7515

Employment type:

Full time

Worksite flexibility:

OnsiteWho we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have 3+ years of IT support experience, experience onboarding new users to 365, and are looking for your next career move, apply now.

Job Description

The Data Migration Field Support Technician will be responsible for supporting data migration efforts for our client. This includes deploying new hardware, configuring devices, migrating emails and documents, and providing responsive technical support to end users. This will be a full time opportunity and onsite.

What You'll Do

• Install, configure, and troubleshoot desktop/laptop computing hardware, printers, and peripheral devices

• Coordinate and migrate customer data from decommissioned devices to new equipment

• Set up and maintain software on mobile devices

• Collaborate with IT colleagues to process equipment shipments, surplus assets, and maintain inventory records

• Provide support for office moves, additions, and changes

• Correspond with users and staff to provide timely updates on issue resolution and task progress

• Escalate complex issues to the technical services team as needed

• Test, troubleshoot, and validate new hardware and applications in collaboration with IT staff

• Attend meetings and maintain communication with leadership and stakeholders

What You'll Need

Required:

• Minimum of 3 years of IT support experience

• Experience onboarding users to Microsoft 365 (SharePoint, OneDrive, Outlook) and addressing user queries

• Proficiency in migrating emails and documents to M365 Outlook and OneDrive

• Strong troubleshooting skills for Microsoft Windows 10 and Office 2016, including mail, calendar, and contact exports/imports

• Excellent communication skills and a customer-focused approach

Preferred:

• Bachelor’s degree in a related field

• Knowledge of Active Directory users, computers, and policies

• Basic network troubleshooting (wired and wireless), including ping and trace route diagnostics

• Familiarity with court processes and information systems

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

$24 - $28 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.