Desktop Support Specialist

Req number:

Employment type:

Worksite flexibility:

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Desktop Support Specialist to provide critical installation, configuration, and administration of Windows operating systems and network switches, ensuring uptime and integrity of systems in compliance with client policy. This position will be Full-Time and On-Site in Beaverton, OR.

What You’ll Do

• Install, configure, and administer Windows operating systems

• Install and assist in configuring network switches

• Maintain system configuration and integrity as per client policy

• Ensure system uptime within the fab and respond promptly to fab-support events

• Install and support client applications and provide customer support

• Keep systems up to date with patches and firmware/bios updates

• Work on multiple projects with minimal supervision or guidance

• Provide 1st/2nd tier support for helpdesk-related issues

• Perform other duties as assigned

• Create and maintain documentation for established support procedures and processes

What You’ll Need

Required:

• 2+ years of experience in a similar support role, preferably in a high-availability, 24 x 7 production environment

• Excellent knowledge of building laptops/desktop PCs, creating/configuring standard install images, installing operating systems, and patching

• Experience in installing/supporting network switches

• Knowledge of supported systems including printers, network interfaces, Windows 7/10 OS, phones (Android/Windows), tablets, and other mobile computers

• General understanding of networking (TCP/IP, DNS, DHCP, performance monitoring)

• Good knowledge of Microsoft Office tools and PC imaging/backup software

Preferred:

• Experience with system monitoring tools like SolarWinds or Nagios

• Semiconductor industry experience

Physical Demands

• Ability to safely and successfully perform essential job functions consistent with ADA and other federal, state, and local standards

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

• Must be able to communicate with customers/team members over the phone and in person

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.