Leidos Health & Civil Sector is seeking a Hands-On Desktop Support Manager to work onsite full-time in Bethesda, MD.
Candidates must:
- Be local to the Washington, DC metropolitan area and able to work onsite five days per week.
- Be a U.S. Citizen or U.S. Person (Green Card Holder) with the ability to obtain a Public Trust Clearance.
This position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. The Desktop Support Manager will lead a team of approximately 8–10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues.
This is not a traditional management-only position. The successful candidate will be expected to remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as their team while providing leadership, mentoring, operational oversight, and technical direction. The Desktop Support Manager will spend a significant portion of their time troubleshooting advanced issues, supporting endpoint technologies, participating in major incident response, maintaining desktop standards, and ensuring the delivery of secure, reliable desktop services across the enterprise.
Required Qualifications
Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science, Information Technology, or related field with 10+ years of relevant experience, or equivalent combination of education and experience.
Minimum of 3 years of leadership, supervisory, or team lead experience.
Extensive hands-on enterprise desktop engineering and support experience.
Ability to demonstrate advanced troubleshooting and technical problem-solving skills during the interview process.
Comfortable performing hands-on technical work in addition to personnel management responsibilities.
Strong hands-on expertise with:
Windows 11 enterprise environments
Active Directory, Group Policy, DNS, and DHCP
Endpoint security technologies including encryption, antivirus, firewall management, and patching
Desktop imaging and automated deployment tools
Endpoint management platforms such as SCCM, MECM, Intune, JAMF, or equivalent
ServiceNow or similar IT Service Management (ITSM) platforms
Root cause analysis and incident management
Required Certifications
Candidates MUST possess at least one of the following certifications:
CompTIA Security+, Network+, or equivalent
ITIL Foundation (preferred)
Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).
Preferred Qualifications
Experience supporting Federal, NIH, or HHS environments.
Experience managing desktop virtualization environments.
ITIL Foundation certification.
Microsoft enterprise certifications.
phhs
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:June 24, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Be local to the Washington, DC metropolitan area and work onsite five days per week
- U.S. Citizen or U.S. Person (Green Card Holder) with ability to obtain Public Trust clearance
- Associate's degree +12 years, Bachelor's in CS/IT +10 years, or equivalent combination of education and experience
- Minimum of 3 years leadership, supervisory, or team lead experience
- Extensive hands-on enterprise desktop engineering and support experience
- Advanced troubleshooting and technical problem-solving skills (demonstrable in interview)
- Hands-on expertise with Windows 11 enterprise environments
- Experience with Active Directory, Group Policy, DNS, and DHCP
- Experience with endpoint security technologies (encryption, antivirus, firewall management, patching)
- Experience with desktop imaging and automated deployment tools
- Experience with endpoint management platforms (SCCM, MECM, Intune, JAMF, or equivalent)
- Experience with ServiceNow or similar ITSM platforms and incident management
- Possess at least one certification: CompTIA Security+ or Network+ (or equivalent)
- ITIL Foundation certification
- Experience supporting Federal, NIH, or HHS environments
- Experience managing desktop virtualization environments
- Microsoft enterprise certifications
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
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