Desktop Support Engineers (2)

The Desktop Support Engineer will be responsible for handling technical issues related to desktops, basic server systems, and network configurations. The ideal candidate will have a solid foundation in IT support, excellent problem-solving skills, and the ability to communicate effectively with non-technical users.

Responsibilities:

• Provide first-line support to internal employees and external clients for all desktop-related issues.
  
• Install, configure, and troubleshoot desktop systems, applications, and peripherals.
  
• Assist with the maintenance and administration of Windows servers and desktops.
  
• Support network configurations, including routers, switches, firewalls, and VPNs.
  
• Ensure security updates and patches are applied in a timely manner.
  
• Manage user accounts and permissions in accordance with company policies.
  
• Document technical issues and solutions in the company's IT helpdesk system.
  
• Coordinate with the IT team to ensure rapid resolution of IT issues.
  
• Conduct regular system backups and perform recovery procedures when necessary.
  
• Provide training and support to users on new hardware and software deployments.
  

Qualifications:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field.
  
• 2+ years of experience in a desktop support role, ideally supporting both internal and external clients.
  
• Strong knowledge of Windows operating systems, Microsoft Office applications, and other common desktop software.
  
• Experience with basic server administration and network infrastructure management.
  
• Familiarity with IT security practices and anti-virus software.
  
• Excellent troubleshooting skills and a strong customer service orientation.
  
• Good communication skills and the ability to explain technical details to a non-technical audience.
  

Desirable Skills:

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
  
• Experience with helpdesk or IT service management software.
  
• Knowledge of Linux/Unix operating systems is a plus.
  

Why join Allengers Infotech?

 1.     Leading ‘Product Based’ Healthcare IT company in Tricity

2.      Worldwide sales network in around 100 countries

3.      Annual "Performance Bonus" (besides Annual Hike) for Commercial & Technical Teams

4.      Company sponsored technical trainings (online/live) via Udemy etc

5.      Complementary Food & Beverages via in house cafeteria

6.      Corporate empanelment with nearby hospitals à Discounted services for Allengers employees

7.      Complementary stay at Company Guesthouse for emergency/short visits/trainings etc.

8.      Flexibility in Work from Home (with permanent WFH for selective tech positions)

9.      Proper 5 Day Week with No extra working on Saturdays/Sundays

10.   Great learning opportunities in latest technologies & concepts like Data Science, Machine Learning, RPA, AI

Our Technology Stack

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To know more about Allengers -à https://youtu.be/3rZmaoAjxNM