Desktop Support Engineer

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world, is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. 

With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you'll get working at Assurant include:

• International and Local mentoring programs
• Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave including superannuation contributions while on unpaid leave
• Development programs and support for higher education
• Novated vehicle leasing
• Volunteering leave to give back to the communities we serve

What's the role about?

This position is responsible for ensuring the stability, integrity, and efficient operation of the end-user computer systems and infrastructure that support core organisational functions, as well as to conduct/lead research on new and emerging technologies for practical application to business problem and strategic initiatives. Some of the responsibilities include:   

• Manages several small to medium-scale projects and/or tasks of various complexities across the business.
• Act as primary contact for end-users via phone, chat, email, and onsite support
• Log, classify, and prioritise incidents/requests in ITSM tools (ServiceNow)
• Troubleshoot common issues: Windows login, VPN, printing, Wi-Fi/Ethernet, browser, Microsoft 365 apps, OneDrive sync, and mobile devices.
• Fulfill requests: password resets, software installs via endpoint management, hardware/peripheral setup.
• Resolve escalated incidents and perform diagnostics for hardware, drivers, and application conflicts.
• Manage endpoint tooling: Intune, Zscaler and Active Directory  
• Coordinate with Networking, Security, and Collaboration teams on VPN, SSO/MFA, identity (Azure AD), and conditional access.
• Support site moves/outages:  Experience with IT cabling (Cat-5, Cat-6 etc), patch panels, labelling and equipment mounting in the IT racks.
• Complete periodic (e.g. daily, monthly & year-end) IT processes and procedures within the stipulated SLAs and KPIs.
• Manage vendors and third-party providers with performance reviewed periodically.

Does this sound like you?

• Degree or Tertiary Qualifications in Computer Systems Engineering, Computer Science or equivalent
• A minimum of 3 years of experience in a Level 1/Level 2 support role
• Experienced knowledge of Windows, Microsoft 365, Technology infrastructures in distributed / cloud configurations, broad network IP, relational databases and AD / LDAP directory understanding
• Previous experience with ticketing systems such as ServiceNow highly advantageous
• Required skills in the following areas: Infrastructure / Network / Server/ Industry Monitoring and Performance Testing Tools / Service Management Process, Proficient knowledge of Technology methodologies (life-cycle management, Agile, ITIL, Waterfall)
• Familiarity with on-premise and cloud infrastructure platforms including Microsoft Azure, Intune
• Azure Administrator Associate, Azure Network Engineer Associate, Windows Server Hybrid Administrator Associate, Azure Virtual Desktop Specialty, VMware Certified Professional (VCP) Certifications preferred
• Ability to work on-site 5 days a week
• Team player, approachable and customer centric
• Adaptable, with great time management skills

Interested? We've love to talk more...

Submit your resume and cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website at https://www.assurant.com/