Desktop Support Engineer

Fixed term contract through to May 2028

The role:

• Handle Incidents and Service Requests and near desk support;

• Provide services to End Users that include the following:

• End User Devices including workstations, desktop PCs, laptop, PCs, tablet PCs (Windows and MAC)

• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;

• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);

• Locally-attached devices (e.g. personal printers, projectors);

• Daily health checks to End User Devices and Network attached devices as required

• Meeting room AV and Network support

• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards

• Responsible for Asset audits and asset inventory.

About you:

• You will have a minimum 1-3 years’ experience in Desktop support.

Experience in:

• Business level English language skills

• Good knowledge of ticketing and monitoring tools e.g. Service Now

• VIP level support experience

• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.

• MacOS support

• Mobile device management including IOS and Android devices, Enterprise encryption solutions.

• New user account set up and management via Active Directory.

• Network troubleshooting skills

• Asset management experience, new laptop allocation, Standby and offboarding

• Proven analytical, troubleshooting, and problem-solving skills.

• The ability to multi-task, effectively determine priorities and meet SLA’s.

• Excellent communication, rapport building and internal customer service skills.

If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.

A&O IT Group
As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.