The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).
Leidos is seeking a broadly experienced candidate to provide Tier 1 and 2 Desktop Support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers. This position will work with Active Directory and Exchange to create/modify/terminate accounts, as well as troubleshoot workstations, printers, and other peripheral devices. Additional responsibilities include imaging, installing, and configuring workstations and troubleshooting Windows 10 and above and Microsoft Office suite for standard workstations and Secureview workstations. Candidates should be interested in learning new technology and providing support to the user community.
Primary responsibilities will include:
Communicating and interfacing with customers and Leidos Site Lead on issues and daily tasking.
Providing Tier 1 and 2 support for multiple domains with users locally and remotely.
Working with Active Directory and Exchange to create, modify and terminate accounts.
Troubleshooting workstations, printers, and other peripheral devices.
Imaging, installing, and configuring workstations, including virtual machine operations.
Troubleshooting Windows 10 and above, as well as Microsoft Office suite.
Learning new technology and providing support to the user community as well as issuing and maintaining Public Key Infrastructure (PKI) tokens.
Working with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow.
Troubleshooting Citrix desktop virtualization environment and thin client.
Basic Qualifications
Bachelor’s degree from an accredited college with 4-8 years of prior relevant experience or a Master’s degree with 2-6 years of prior relevant experience will be considered.
Strong problem solving and organizational skills and able to work in a professional environment.
Strong communication skills, both written and verbal
Clearance Requirement: TS/SCI
Preferred Qualifications
DHS or other government contract experience.
Knowledge of HEITS processes.
Comfortable discussing technical information with users and other support personnel.
Ability to quickly learn new systems and IT concepts.
Strong problem solving and decision making skills.
Ability to work autonomously as well as an integral member of a team.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:July 10, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Bachelor's degree with 4-8 years relevant experience or Master's degree with 2-6 years relevant experience
- TS/SCI clearance
- Experience with Active Directory and Exchange (create/modify/terminate accounts)
- Experience troubleshooting Windows 10 and above and Microsoft Office suite
- Experience imaging, installing, and configuring workstations and virtual machine operations
- Experience troubleshooting workstations, printers, and peripheral devices
- Experience issuing and maintaining Public Key Infrastructure (PKI) tokens
- Experience with Microsoft System Center, Remedy, and ServiceNow or similar help desk automation tools
- Experience troubleshooting Citrix desktop virtualization environments and thin clients
- Strong problem solving and organizational skills
- Strong written and verbal communication skills
- DHS or other government contract experience
- Knowledge of HEITS processes
- Ability to quickly learn new systems and IT concepts
- Comfortable discussing technical information with users and other support personnel
- Ability to work autonomously and as part of a team
- Strong decision making skills
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
