Your role in our mission
We are seeking a resourceful, reliable, and motivated Desktop Engineer to help manage the technology needs of employees in our San Francisco office. A qualified candidate will have solid experience with both macOS and Windows devices, including troubleshooting, software installation, remote management, and a strong working knowledge of industry best practices.
The Desktop Engineer will report to the Support Manager of Corporate IT and will work as part of the tightly knit Corporate IT team to provide all employees with the best possible experience with the technology they use in their daily work lives. In this role, you'll be expected to operate with a high degree of autonomy, take ownership of recurring issues, and help mentor more junior team members. Above all other factors, we are looking for a smart, driven candidate who wants to be part of a culture of innovation and creativity as we develop and define the peer-to-peer lending market.
How you'll make an impact
- Manage onboarding, off-boarding, equipment shipping and receiving on a rotating schedule.
- Work on support tickets from the Jira Help Desk Ticketing System, updating the system with work performed and problem resolution.
- Remotely troubleshoot tickets and provide detailed notes on steps taken to resolve.
- Image / provision laptops and access to systems for new employees so that they are properly configured for employee first use.
- Work with e-waste vendors to decommission / recycle old assets.
- When onsite, handle desktop support walkups, including assisting employees with hardware troubleshooting.
- Maintain inventory of assets in our asset management system.
- Install and push software and security patches to client computers.
- Leverage AI tools to automate and streamline day-to-day tasks, improve response times, and reduce repetitive manual work.
- Assist other team members in troubleshooting and repairing failures in office infrastructure such as printers, projectors, TV displays, wireless networks, and workstation setup.
- Provide A/V and conference call support for company and departmental meetings.
- Identify, develop, and implement processes and policies that improve the efficiency of the support function.
Skills that will help you thrive
- Amazing interpersonal skills, being patient and friendly while identifying and supporting the needs of end-users.
- 2+ years of relevant experience supporting medium-sized enterprises.
- Strong experience supporting major desktop platforms (Windows and macOS) and fundamental employee computing needs.
- Understanding of Active Directory objects for management of users and computers.
- Hands-on experience with the Google Workspace, and Microsoft O365 Suite.
- Experience using AI tools to automate workflows and increase day-to-day productivity.
- The ability to learn new technologies and processes quickly.
- Experience with updating an IT asset management system for keeping an up-to-date inventory of all IT assets and their location.
- The ability to identify, develop, and implement processes and policies to improve efficiency in handling support issues.
- The ability to be a strong team player.
- The ability to work different shifts and schedules, including occasional on-call after-hours support.
- Experience with Okta, MFA, Slack, Microsoft AVD’s, Jira, and Confluence are a major plus.
Resources to help you prosper
- A connected experience: We prioritize high-touch collaboration and flexibility. Whether you are working from our San Francisco or Phoenix offices or joining us as a fully remote team member, we provide the digital-first tools and intentional culture to keep you synced and supported
- Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security
- Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage
- Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace
Prosper introduced U.S. consumers to an innovative approach to personal finance as the first peer-to-peer lending platform in the country. Since 2005, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of digital personal finance products.
Prosper’s flagship personal loan* marketplace continues to offer unique value for both borrowers and investors, while the Prosper® Card¹ provides essential access to credit and flexibility for those managing their financial journey. Guided by its mission to advance financial well-being, Prosper is dedicated to helping people thrive by meeting people where they are with simple, trusted, and affordable financial solutions. Learn more at www.prosper.com.
- Diversity expands opportunities
- Collaboration creates better solutions
- Curiosity fuels our innovation
- Integrity defines all our relationships
- Excellence leads to longevity
- Simplicity guides our user experience
- Accountability at all levels drives results
*All personal loans are made by WebBank.
¹The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.
Skills Required
- 2+ years of relevant experience supporting medium-sized enterprises.
- Experience supporting Windows and macOS desktop platforms, including troubleshooting and software installation.
- Understanding of Active Directory for management of users and computers.
- Hands-on experience with Google Workspace.
- Hands-on experience with Microsoft O365 Suite.
- Experience imaging/provisioning laptops and configuring devices for new employees.
- Experience with IT asset management systems and maintaining accurate inventory.
- Experience troubleshooting hardware, printers, projectors, displays, wireless networks, and providing A/V support.
- Experience working with a helpdesk ticketing system (Jira) and documenting ticket resolutions.
- Experience installing and pushing software and security patches to client computers.
- Ability to work onsite in San Francisco Tuesday–Thursday and provide occasional after-hours/on-call support.
- Experience using AI tools to automate workflows and increase productivity.
- Strong interpersonal skills and ability to mentor junior team members.
- Experience with Okta, MFA, Slack, Microsoft AVDs, and Confluence.
What We Do
Prosper’s mission is to advance financial well-being. The company’s online lending platform connects people who want to borrow money with individuals and institutions that want to invest in consumer credit. Borrowers get access to affordable fixed-rate, fixed-term personal loans. Investors have the opportunity to earn solid returns via a data-driven underwriting model. To date, over $17 billion in personal loans have been originated through the Prosper platform for debt consolidation and large purchases such as home improvement projects, medical expenses and special occasions.
