Job Description
Job Title: Desktop Support Engineer (SharePoint & Azure AVD)
Location: Remote(New Jersey)
Job Type: Part time-on demand basis(2-3 hours per day)
About the Role:
We are seeking a motivated, tech-savvy Desktop Support Engineer to join our IT team. In this role, you will provide frontline technical support to our employees, with a focus on SharePoint user assistance and basic Azure Virtual Desktop (AVD) environment management. This is an excellent opportunity to grow your skills in modern Microsoft cloud platforms in a supportive environment.
Key Responsibilities:
Provide first-level technical support for desktop hardware, software (Windows 10/11, Microsoft 365), and peripheral issues.
Assist users with SharePoint Online tasks: permissions requests, basic site navigation, document library management, and troubleshooting access/upload issues.
Support the Azure Virtual Desktop (AVD) environment: assist users with connection issues, application access within the virtual environment, and basic performance checks.
Execute standard operating procedures for user onboarding/offboarding, including account provisioning and access management in Active Directory/Entra ID.
Document solutions, create user guides, and contribute to the IT knowledge base.
All your information will be kept confidential according to EEO guidelines.
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What We Do
SpikeIT Global Solutions, Inc. is a global firm providing highest quality of services in field of Information Technology, serving various clients in Finance, Telecom, Insurance, Pharma, Healthcare and Media sectors. The main motto of SpikeIT business services is ‘Client First’. We stand till the last minute without compromising on the quality and delivering the right solutions to the client requirements. We strongly believe in human relationships, business ethics & values to strive to success. We specialize in providing technology-enabled solutions to the complex industry problems with higher quality and using the latest technologies & standards. Our dedicated, motivated staff always makes a difference in executing any project to a successful state with in the timelines. Also, we got a unique solution models by blending the best practices in providing services in Application development, Infrastructure Management, IT Consulting, Staffing and Training areas. SpikeIT Global Solutions, Inc. is a global Information Technology firm with unique market approach in delivering custom tailored business solutions with focus on reducing cost and at the same time not compromising on the efficiency. We are driven by the customer’s vision with keeping values on top. Having a strong presence in Onsite, Offshore and 'Near Shore' allows us to offer custom solutions based on either ‘Onsite only’, ‘Onsite-Offshore’ or ‘Onsite-Near Shore-Offshore’ or any custom model to meet the customer requirement. SpikeIT is dedicated in bringing the Spike in Client’s satisfaction by increasing the project savings and offering right solutions not only by addressing the immediate challenges but offering future forecasted enhanced solution. Please check Services tab for the full list of services offered by SpikeIT and check ‘Why SpikeIT’ section for more details on our unique business model/approach.
