This role is primarily based in Orange, NSW and involves providing onsite support and coverage at the customer's location as required.
About Us
At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.
Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.
About the Role
Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.
Please note that to be eligible for this role, you must be an Australian Citizen.
What you’ll do
As a Desktop Support Engineer, you will be accountable for, but not limited to:
- Be the reliable first point of contact — log, triage and resolve tickets to a documented standard, keeping the person updated so they always know where their issue stands.
- Work through desktop and laptop faults methodically — boot and performance issues, driver and patch problems, crashes and freezes, diagnosed against a structured checklist and explained back in plain language.
- Handle identity and access requests carefully — password resets, MFA re-registration, new starter accounts and group changes, each checked against the approval process, then actioned promptly so nobody's left waiting.
- Give new starters a properly prepared device — enrolment, standard build and application packages completed to procedure, so they walk in on day one to equipment that's ready and working.
- Look after mobility devices end to end — phones and tablets enrolled and configured to policy, connectivity and app issues troubleshot, and wipes or re-provisioning handled correctly when a device changes hands.
- Keep hardware, peripherals and print services running — fault-find and swap out devices, manage warranty and repair jobs, and keep the asset register accurate so the team always knows what's where.
- Document what you fix — clear resolution notes and knowledge base articles, so your colleagues can resolve the same fault quickly next time.
What you’ll bring
To be successful in this role, you will have demonstrated the following:
- Exceptional customer experience with regard to end user services
- The ability to prioritise work to ensure achievement of all service level agreements
- Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
- You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.
Culture and benefits
Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally
We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.
Why you will love working here
- Paid parental leave
- 24/7 Employee Assistance Programme (DataCare)
- Ongoing learning, certifications, and career development opportunities
- Access to industry-leading learning platforms and future skills training
- Recognition programmes that celebrate great work
- Great employee discounts and financial wellbeing benefits
- Meaningful work that makes a real impact
Eligibility criteria and conditions may apply to some benefits.
Skills Required
- Australian citizenship
- Willingness and ability to travel between the Orange and Bathurst sites as required
- Exceptional customer experience in end-user services
- Ability to prioritize work and meet service-level agreements
- Knowledge of laptops, desktop PCs, printers, media and audio-visual equipment, BYOD, and mobility devices
- Excellent verbal and written communication skills
- Ability to explain technical information to the target audience
- Professional customer service skills
- Ability to work autonomously
- Excellent time-management skills
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
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