WE'RE HIRING FOR A DESKTOP SUPPORT ENGINEER IN GREECE!
Clients in 190+ Countries
6,000+ Engineers
200+ Enterprise Clients
We foster an open, collaborative, and growth-oriented culture where individual achievements contribute to team success. From solving complex technical challenges to supporting global enterprise users, we put our people first.
What You'll Do
Provide onsite and remote Level 1 and Level 2 technical support by diagnosing and resolving hardware, software, Microsoft Windows, Microsoft 365, and peripheral-related issues.
Set up, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and workplace technologies.
Perform hardware repairs, peripheral installation, and connectivity troubleshooting (Ethernet/Wi-Fi).
Install, configure, and update operating systems, applications, and security patches.
Deliver in-person assistance for urgent incidents, including hardware replacements and system failures.
Manage IT inventory, asset deployment, and mobility items (laptops, smartphones, tablets, projectors).
Collaborate with cross-functional IT teams (network, applications, operations) to resolve complex issues.
Escalate unresolved incidents to specialized teams with detailed documentation.
Maintain accurate incident logging, knowledge base articles, and troubleshooting guides.
Support office moves, equipment installations, and ITELCM activities (inventory tracking, installations, relocations).
Requirements
What You Need
6 months to 1 year of IT Service Desk or Desktop Support experience.
Hands-on experience with Windows OS, Microsoft Office, productivity applications, and mobile computing.
Knowledge of Active Directory, VPNs, remote connectivity, and IT asset management.
Strong troubleshooting skills for hardware, software, and network issues.
ITIL V3 or V4 Foundation certification is an asset.
Fluent in both English and Greek (written and oral).
Excellent communication skills, proactive attitude, and strong customer orientation.
Ability to organize delivery schedules and manage multiple priorities.
Bachelor’s degree in Information Technology, Computer Science, or a related field is an advantage.
Benefits
Why Join Us?
We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Greece and help deliver world-class IT support to enterprise customers worldwide!
Skills Required
- 6 months to 1 year of IT Service Desk or Desktop Support experience.
- Hands-on experience with Windows OS, Microsoft Office, productivity applications, and mobile computing.
- Knowledge of Active Directory, VPNs, remote connectivity, and IT asset management.
- Strong troubleshooting skills for hardware, software, and network issues.
- ITIL V3 or V4 Foundation certification.
- Fluent in both English and Greek (written and oral).
- Excellent communication skills, proactive attitude, and strong customer orientation.
- Ability to organize delivery schedules and manage multiple priorities.
- Bachelor's degree in Information Technology, Computer Science, or related field.
What We Do
Excis is a global IT services company providing 24/7 multilingual support and onsite assistance in over 190 countries, specializing in end-user computing, networking, and IT security services.
