The Role
Provides hands-on Tier 1 desktop and hardware support, including desk setup, troubleshooting, equipment deployment, recovery, relocation, and decommissioning. Maintains IT inventory, cabinets, and vending machines; tracks assets, conducts physical counts, manages e-waste, and coordinates inbound and outbound shipments, including LATAM logistics. Supports internal moves, equipment lifecycle activities, cycle counting, and special projects while collaborating with regional inventory teams.
Summary Generated by Built In
Our Company
At EOS, we are committed to delivering innovative solutions that empower businesses and individuals to thrive. Our culture is built on collaboration, integrity, and continuous improvement, ensuring we provide exceptional service and create meaningful impact.
Role SummaryThe Desktop Support Associate plays a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organisation. This role provides hands-on support for hardware, assists with equipment lifecycle activities, and contributes to overall inventory and logistics operations.
Key Responsibilities- Fulfil materials and equipment requests efficiently and accurately
- Deploy desk setups and monitor configurations
- Provide desk-side support and manage quick-fix solutions
- Collect IT equipment for terminations, upgrades, or decommissions
- Assist with internal desk moves and hardware relocations
- Provide troubleshooting and Tier 1 support where appropriate
- Maintain and restock IT cabinets and vending machines
- Perform Level 1 vending machine maintenance (training provided)
- Conduct vending machine planogram changes, relocations, and decommissions
- Proactively manage inventory within deployment scope
- Track all hardware using internal data systems to ensure traceability
- Manage e-waste logistics and support donation requests
- Receive inbound hardware and conduct physical inventory counts
- Support LATAM shipments and coordinate outbound logistics as needed
- Work closely with regional inventory teams to align operational efforts
- Participate in cycle counting and contribute to overall stock accuracy
- Complete special projects as assigned by site leadership
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- 1+ years of experience in IT support, help desk, or desktop support
- Proficiency in Microsoft Office, particularly Excel and Outlook
- English proficiency is essential for internal stakeholder communication
- Strong communication skills, both verbal and written
- Excellent time management and prioritisation skills
- Detail-oriented with strong organisational abilities
- Ability to work effectively both independently and as part of a team
- Professionalism and a strong customer service mindset
- Experience in logistics, warehousing, manufacturing, or similar environments
- Familiarity with inventory tracking systems or asset management tools
We believe diversity and inclusion are essential to our success. We welcome individuals from all backgrounds and strive to create an environment where everyone feels respected, valued, and empowered to contribute their unique perspectives.
#INDEMEA #LI-CT2 #LI-Onsite
Skills Required
- Associate degree in IT, Computer Science, or a related field, or equivalent experience
- At least 1 year of experience in IT support, help desk, or desktop support
- Proficiency in Microsoft Office, particularly Excel and Outlook
- English proficiency for internal stakeholder communication
- Strong verbal and written communication skills
- Strong time management and prioritization skills
- Detail-oriented with strong organizational abilities
- Ability to work independently and as part of a team
- Professionalism and a customer service mindset
- Experience in logistics, warehousing, manufacturing, or similar environments
- Familiarity with inventory tracking systems or asset management tools
EOS IT Solutions Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EOS IT Solutions and has not been reviewed or approved by EOS IT Solutions.
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Leave & Time Off Breadth — PTO, sick time, and paid holidays are part of the standard package, with some roles highlighting generous PTO and quick eligibility. Time-off availability is complemented by sick leave access across locations.
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Flexible Benefits — Flexible scheduling is available in certain roles and sites. Benefit start dates can be quick after hire in multiple cases.
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Parental & Family Support — Family medical leave is included among listed offerings. This sits alongside core medical, dental, and vision coverage.
EOS IT Solutions Insights
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The Company
What We Do
EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. As a top-tier partner with Cisco, Juniper, Dell, Arista, HP, Pure Storage, Palo Alto, and many others, we have grown to become a market leader in IT Supply chain, AV Installation and International Deployment. We also continue to expand our service offerings into Security, Data Centre, and Enterprise Networking. Our Managed Services simplify complex processes and improve productivity across all business functions under a single purchase order.
