Desktop Support Analyst

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Desktop Support Analyst

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can.  Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as a Desktop Support Analyst!

Brown Brothers Harriman is currently recruiting Desktop Support Analyst to join our TechConnect team.

The Desktop Support Analyst (DSA) is responsible for Infrastructure Systems related projects in their assigned business line(s).  The DSA seeks to understand the internal client’s business as well as their technology requirements.  Duties include analysis of business requirements, assisting with business cases and ROI, as well as acting as project coordinator on all systems related implementations.

Some of your key responsibilities include:  

Technical

• Monitor business unit technology needs by knowing the department and BBH strategic direction.
• Acts as liaison between Systems technical staff and end users during troubleshooting.
• Provide 24x7 support on rotating basis.
• Analyze processing methods and identify solutions through assessment of various system alternatives.
• Identify technology opportunities that will affect specific BBH business area strategy and performance.
• Measure customer satisfaction, the System organization's effectiveness and specific on-going needs of the business area.

User Support/Project Management

• Work with clients to manage and prioritize technical projects.
• Manage moves, adds, changes of software and hardware for all BBH equipment, including equipment used on desktops, in test labs and training rooms.
• Advise Desktop Support Technicians and Help Desk staff in trouble-shooting systems and equipment problems, identifying causes and recommending solutions.

Video Technology Support

• Commissioning and connecting any new applicable Video equipment to the BBH network.  
• Maintenance, and Daily Testing of BBH Office Video Conferencing equipment. This includes a daily dial-in to the Video Support Test call to test video codecs, cameras, monitors, touch panel, microphones, and screens.
• Facilitate the Audio-Visual needs of large BBH meetings in event spaces, I.E Town Halls, Fireside Chats, Guest Keynote Speakers, Holiday gatherings, etc. This would include involvement in the event planning and preparation process, as well as any live operation and monitoring of equipment such as microphones, screens, Zoom connections, etc.
• Troubleshoot and repair and equipment issues that have been reported or found. Perform thorough testing with other team members to confirm the problem has been resolved.

​Consulting

• Consult with System teams and vendors to determine department systems requirements and solutions.
• Consult with other EUC technicians and DSA’s to determine system requirements.

Qualifications:

Bachelor’s degree in management information systems, Computer Science, Information Technology, and/or equivalent work experience

   

Salary Range

New York: $65,000-$85,000 Base Salary + annual performance bonus

BBH’s compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. 

 

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.