About Us
Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.
About the role
Rabobank’s Workplace Technical Services team has an opening for a Desktop Support Analyst in our Sydney CBD office. This is a 12-month fixed-term contract.
You will bring your proven IT Support experience to hit the ground running providing advice & guidance on all IT related matters for Rabobank staff in Australia & New Zealand & liaise with service desks in other Rabobank regions.
The Workplace Support team work rotating shifts during operating hours (Monday to Friday 06:30-18:30 AEST). The Desktop Support Analyst works in the office when scheduled while still accommodating hybrid working from home. From time to time, the role requires working outside of normal office hours and public holidays.
What will keep you busy:
- Provide technical telephone, in-person & remote assistance support for end user devices, Standard Operating Environment & applications
- Ensure Desktop Support Infrastructure is insulated from unauthorised access, virus infection or any security vulnerabilities & conforms to Rabobank Standards & Policies
- Update & maintain the Asset Management & CMDB system to ensure data integrity
- Assume ownership of user queries & co-ordinate escalation of calls to second-line & third-line support
- Ensure business targets are delivered within agreed SLAs
- Collate statistical information for weekly & monthly reports
- Maintain Workplace Support documentation & Knowledgebase
- Maintain & Support the Mobile Device Management system
- Assist with projects as required
What you will bring to the role:
- 2 years + experience in a Desktop Support role
- Team player with a passion for IT & helping people
- Knowledge in PC / laptop hardware support, configuration & troubleshooting
- Knowledge in Microsoft System Centre Configuration Manager (SCCM)
- Technical qualifications in Microsoft technologies
- Self-reliant in managing own work queues & setting priorities in the resolution of problems
- Excellent written & verbal communication skills
- Ability to communicate clearly at all levels
- Customer focus & desire for personal improvement
- Experience in some of the following highly regarded: - Active Directory, MS Exchange, Office 365, Windows 11, Windows Server Administration
Our Values
Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.
Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.
Skills Required
- 2+ years experience in a Desktop Support role
- Knowledge in PC / laptop hardware support, configuration & troubleshooting
- Knowledge in Microsoft System Centre Configuration Manager (SCCM)
- Technical qualifications in Microsoft technologies
- Self-reliant in managing own work queues and setting priorities
- Excellent written and verbal communication skills
- Customer focus and desire for personal improvement
- Experience with Active Directory
- Experience with MS Exchange
- Experience with Office 365
- Experience with Windows 11
- Experience with Windows Server Administration
What We Do
Coöperatieve Rabobank U.A. is a full-range financial services provider that operates on cooperative principles. Its origins lie in the local loan cooperatives that were founded in the Netherlands nearly 110 years ago by enterprising people who had virtually no access to the capital market. Rabobank Group is comprised of independent local Rabobanks plus Rabobank Nederland, their umbrella organisation, and a number of specialist subsidiaries. Overall, Rabobank Group has approximately 61,100 employees (in FTEs), who serve about 10 million customers in 47 countries.
