Desktop Support Analyst
Department:Information Technology - Magee General Hospital
Full Time/PRN:PRN - Primarily onsite
Job SummaryThe IT Desktop Support Analyst supports and enhances the end‑user computing environment for SCRMC, including installing/supporting hardware and software, performing upgrades, managing mobile devices, troubleshooting issues, documenting processes, and ensuring high‑quality technical support.
Essential Duties & ResponsibilitiesProfessional Responsibilities: Resolve hardware/software issues; coordinate with off‑premise vendors; participate in on‑call rotation; deliver excellent customer service; communicate effectively; demonstrate initiative; work outside normal hours if needed. Core Duties: Image workstations; add devices to domain; troubleshoot web/email/Office issues; escalate to Tier 2/3; maintain compliance with SCRMC IT and HIPAA; identify automation opportunities; research best practices; close tickets promptly.
Minimum QualificationsPrefer enterprise IT experience; Microsoft desktop certifications preferred; Level I–III based on healthcare experience, certifications, work experience, and education.
Skill CompetenciesDesktop troubleshooting; VMware View VDI knowledge; printer troubleshooting; basic network connectivity; Active Directory; Group Policy; Citrix Receiver; wireless configuration; Windows Deployment Services.
Physical RequirementsPrimarily onsite; occasional evenings/weekends; lifting up to 15 lbs; frequent interaction with staff and providers.
Skills Required
- Desktop troubleshooting experience
- Experience troubleshooting hardware, software, printers, network connectivity, email, and Microsoft Office issues
- Knowledge of VMware View VDI
- Knowledge of Active Directory and Group Policy
- Knowledge of Citrix Receiver
- Knowledge of wireless configuration and Windows Deployment Services
- Enterprise IT experience
- Microsoft desktop certifications
- Healthcare experience, certifications, work experience, or relevant education for role-level placement
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What We Do
South Central Regional Medical Center is a 285-bed, public not-for-profit hospital located in Laurel, MS founded in 1952. The hospital primarily serves a 4-county area: Jones County, Jasper County, Wayne County and Smith County. The primary focus of the South Central Regional Medical Center Health System is to provide excellent healthcare services to the residents of South Central Mississippi and to improve the quality of life in the region. With more than 80 physicians on staff representing 28 medical specialties, South Central continues to meet the healthcare needs of a growing region. With over 2,100 employees throughout the health system, the highly skilled healthcare professionals work with cutting-edge technologies and offer the most modern diagnostic and treatment options.
