Are you energized by solving technical issues and helping end users stay productive and connected?
We are seeking a detail-oriented Desktop Support Analyst who thrives in a fast-paced environment, enjoys troubleshooting, and delivers exceptional customer support.
Why You’ll Love Working Here- Meaningful Impact – Play a key role in supporting day-to-day business operations
- Growth & Development – Opportunities to expand technical skills and build your career
- Collaborative Environment – Work alongside a supportive and team-focused group
- Customer-Focused Culture – Make a direct impact by helping users resolve technical issues
- Location: On-site (Whitsett, NC)
- Schedule: 1st Shift (8a-5p); Monday through Friday
- Pay Rate: $24.14
- Provide technical support for desktops, laptops, printers, scanners, and peripherals
- Analyze user requests and incidents to determine appropriate resolutions
- Troubleshoot hardware and software issues via phone, chat, or in person
- Install, deploy, and maintain company systems, devices, and applications
- Track, manage, and resolve incidents and service requests using ticketing systems while meeting established SLAs
- Organize and participate in user meetings to discuss and resolve recurring or complex issues
- Perform software and system updates, including:
- Microsoft security patches
- Antivirus signature updates
- Other application updates
- Order parts and manage hardware repairs and asset maintenance
- Act as a point of contact for third-party vendors and service providers
- Document processes, procedures, and technical requirements
- Create, edit, and maintain knowledge base articles
- Develop clear instructional materials to support self-service capabilities
- Troubleshoot system errors, reports, and processes to ensure optimal performance
- Support continuous improvement initiatives and special projects
- Bachelor’s degree in computer science, IT, or related field OR
- Four (4) years of equivalent work experience
- A+ Certification required
- Intermediate hardware and software troubleshooting skills
- Experience with Microsoft O365 Suite and SharePoint (preferred)
- Strong written and verbal communication skills
- Ability to provide sound technical advice and problem resolution
- Detail-oriented with strong organizational skills
- Ability to prioritize workload and meet deadlines
- Strong customer service mindset
- Ability to collaborate effectively within a team environment
As a Desktop Support Analyst, you play a crucial role in maintaining reliable IT operations and ensuring end users can work efficiently. Your technical expertise, problem-solving abilities, and customer-first mindset will directly contribute to organizational success and continuous service improvement.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills Required
- A+ Certification
- Bachelor's degree in computer science, IT, or related field OR four years equivalent work experience
- Intermediate hardware and software troubleshooting skills
- Experience with ticketing systems and incident management
- Perform Microsoft security patches and antivirus signature updates
- Strong written and verbal communication skills
- Detail-oriented with strong organizational skills
- Ability to prioritize workload and meet deadlines
- Strong customer service mindset and ability to collaborate in a team
- Experience with Microsoft O365 Suite and SharePoint
What We Do
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services. Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020. By bringing together two industry leaders, the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service.
