Jobs at DYOPATH

Leads and develops NOC engineers, oversees daily network operations, ensures SLA performance, and coordinates responses to major incidents and escalations. The supervisor distributes workloads, monitors metrics, communicates with clients and leadership, conducts post-incident reviews, improves runbooks and processes, and identifies automation opportunities. The role requires technical team leadership, strong networking and systems knowledge, effective incident management, and occasional after-hours support.

Provides on-site technical support for desktops, laptops, printers, scanners, peripherals, hardware, and software. Troubleshoots issues through phone, chat, and in-person assistance; deploys and maintains systems and applications; manages incidents and SLAs; applies security patches and antivirus updates; documents procedures; coordinates with vendors; orders repair parts; and contributes to special projects and service improvement.

Provide advanced end-user desktop support by troubleshooting hardware, software, and account issues; manage endpoints, imaging, updates, and ticket SLAs; mentor junior analysts, maintain knowledge base articles, liaise with vendors, and contribute to process and documentation improvements.

Provide on-site technical support for factory floor PCs and production systems: troubleshoot hardware/software/robotic issues, manage support queues, maintain IT inventory and license compliance, liaise with vendors, and perform physical field work (lifting, bending, climbing).