Desktop Support Analyst I

Are you energized by solving technical issues and helping users stay productive?

DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives in a fast-paced environment, enjoys troubleshooting, and delivers excellent end-user support.

• Purpose with Passion – Our L.O.V.E. philosophy (Living Our Values Every Day) drives meaningful impact in everything we do
• Growth & Development – Opportunities for training, certifications, and career advancement
• Collaborative Environment – Work alongside supportive teammates in a respectful, team-first culture
• Recognition & Impact – Your contributions directly support business operations and user success

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available
• Full details available at dyopath.com/careers

• Location: On-site (Hanover, TX)
• Schedule: 1st Shift (8a–5p); Monday through Friday 
• Pay Rate: $22.50/hour

• Provide technical support for desktops, laptops, printers, scanners, and peripherals
• Troubleshoot hardware and software issues via phone, chat, and in person
• Install, deploy, and maintain company hardware, software, and applications
• Track, manage, and resolve incidents and service requests using ticketing systems while meeting SLA requirements
• Perform system updates including Microsoft security patches, antivirus updates, and application upgrades
• Create, update, and maintain knowledge base documentation and user guides
• Order and manage hardware parts for maintenance and repair
• Act as a point of contact for third-party vendors and support technicians
• Document processes and contribute to continuous improvement initiatives

• Bachelor’s degree in Computer Science, IT, or related field OR
• 4 years of equivalent work experience
• A+ Certification required

• Intermediate hardware and software troubleshooting skills
• Experience with Microsoft 365 and SharePoint (preferred)
• Ability to analyze issues, identify root causes, and resolve incidents effectively
• Strong written and verbal communication skills
• Detail-oriented with excellent organizational skills
• Strong customer service mindset with professionalism and empathy
• Ability to prioritize tasks and meet deadlines
• Team-oriented with the ability to collaborate across departments

• Valid driver’s license with acceptable driving record
• Ability to pass a background check prior to hire

As a Desktop Support Analyst I, you will play a key role in keeping users connected, productive, and supported. Your work ensures reliable IT operations, enhances the user experience, and contributes to continuous service improvement across the organization.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.