At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
We are hiring for an onsite Desktop Support Analyst I!
At DYOPATH, we're not just another IT company – we’re a people-first organization committed to building a collaborative, creative, and inclusive work culture. We’ve been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team!
Why DYOPATH?
- People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
- Do the Right Thing: Integrity and honesty are at our core. You'll be part of a team that embraces accountability and always strives to do what's right.
- Amazing Benefits:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available at https://dyopath.com/careers/
What We’re Looking For: Desktop Support Analyst I
We're seeking a Desktop Support Analyst I - detail-oriented, tech-savvy professional who thrives on troubleshooting and delivering exceptional support. In this role, you’ll be the first line of defense for hardware and software issues, ensuring our users stay productive and connected.
And yes, you’ll be doing all this while having fun, working in a culture that’s all about teamwork, mutual respect, and making sure you feel appreciated!
The Details:
- Location: onsite in Atlanta, GA 30349 (around the airport in Fulton County)
- Shift: 7:30am - 4:00pm, Monday - Friday
- Pay: $22/h
What You’ll Do:
Technical Support & Troubleshooting
- Analyze and resolve user incidents and service requests.
- Install, deploy, and maintain desktops, laptops, printers, scanners, and other peripherals.
- Provide support via phone, chat, or in-person—whatever the situation calls for.
- Perform system updates, including Microsoft security patches and antivirus definitions.
Incident Management & Documentation
- Track and manage tickets using internal or client ticketing systems.
- Maintain service level agreements (SLAs) through timely and effective resolution.
- Create and update knowledge base articles and user documentation.
- Write clear procedures and instructional materials to support self-service.
Collaboration & Communication
- Coordinate with third-party vendors and service technicians.
- Meet with users to understand and resolve recurring issues.
- Communicate technical solutions in a user-friendly manner.
What You Bring:
Required Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field — or 4 years of equivalent experience.
- 2+ years’ experience in a desktop support or IT helpdesk role.
- Intermediate knowledge of hardware and software troubleshooting.
- Strong written and verbal communication skills.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
- Customer-focused mindset with a collaborative spirit.
- High attention to detail and a proactive approach to problem-solving.
Preferred Qualifications
- Familiarity with Microsoft 365, SharePoint, and enterprise ticketing systems.
- CompTIA A+ Certification.
Why Join Us?
At DYOPATH, we believe that great support is the backbone of great work. You’ll be part of a collaborative, forward-thinking team that values your expertise and encourages continuous learning. Every day brings new challenges—and new opportunities to make a real impact.
Ready to Apply?
If you're passionate about technology, thrive in a fast-paced environment, and love helping others succeed, we encourage you to apply today. Let’s build better tech experiences—together.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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What We Do
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services.
Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020.
By bringing together two industry leaders, the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service.
