At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
Join the DYOPATH Team! We are currently hiring an onsite Desktop Support Analyst in Houston!
Why DYOPATH? We’ve been recognized as a Great Place to Work for four years running – and that’s no coincidence! We’re all about collaboration, creativity, and, most importantly, making sure our team feels valued every single day.
We are a people-first company, and we’re eager to welcome a new team member ready to contribute their enthusiasm and tech skills to the mix. Ready to join us? Read on!
What We’re Looking For: Desktop Support Analyst Level 1
We're seeking a tech-savvy problem solver with a knack for fixing things. If you’ve got a passion for IT challenges and helping people, this is the job for you. As a Desktop Support Analyst I, you'll be the tech wizard everyone turns to for help with IT-related issues. You'll be the hero answering phone calls, emails, plus tackle technical problems and computer hardware issues with speed and professionalism.
And yes, you’ll be doing all this while having fun, working in a culture that’s all about teamwork, mutual respect, and making sure you feel appreciated!
The Details:
- Location: onsite, Houston, TX 77056
- Shift: 8:00 AM – 5:00pm CST
- Pay: $22.50/h
- Benefits: We offer amazing perks, including:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Ongoing training & growth opportunities
- Pet Insurance (because we know your pet is family too)
- Check out more of our benefits at www.dyopath.com/careers
What You'll Be Doing:
- Hero of the Day: Be the go-to person for unresolved issues from the Remote Shared Service Desk.
- Tech Troubleshooter: Provide quick and effective Break/Fix support to keep everything running smoothly.
- Office IT Guru:
- Handle onsite printer requests like a pro.
- Set up and troubleshoot desk equipment with ease.
- Laptop Lifesaver:
- Troubleshoot HP warranty issues.
- Reconfigure and rebuild replacement computers.
- Reset passwords and install software like a wizard.
- Loaner Device Wrangler: Configure and ship loaner devices to save the day in emergency break/fix situations.
- Account Maestro:
- Create new hire accounts and emails.
- Update accounts and permissions for transfers.
- Manage terminations with finesse.
- Email Extraordinaire: Handle spam filter requests to keep inboxes clean.
- Phone Whisperer:
- Configure corporate desktop phones.
- Reset voicemail passwords with a smile.
What We're Looking For:
- Experience in IT support or a related field.
- Stellar troubleshooting skills and the ability to juggle multiple tasks.
- Top-notch communication skills and a customer service mindset.
- Familiarity with HP warranty processes and corporate desktop phone systems is a bonus.
Why Apply?
If you’re ready to take your tech career to the next level in a collaborative, fun environment, we want to hear from you! Apply today and make an impact at DYOPATH.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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What We Do
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services. Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020. By bringing together two industry leaders, the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service.
