By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Desktop Engineering LeadLocation: UK Wide / Hybrid
Job Type: Permanent
Salary: Competitive + Benefits
Lead a high-performing engineering team at Sedgwick
An exciting opportunity has arisen for an experienced and motivated professional to join Sedgwick as a Desktop Engineering Lead. This role combines technical motor engineering expertise with people leadership, offering the opportunity to drive operational performance, quality standards, and exceptional customer outcomes across our engineering function.
As Desktop Engineering Lead, you will be responsible for managing and developing a team of Desktop Motor Engineers, ensuring claims are handled efficiently, accurately, and in line with client requirements, industry standards, and service level agreements. You will play a key role in coaching colleagues, supporting technical decision-making, and driving continuous improvement across the department.
Key Responsibilities
- Lead, coach, develop and motivate a team of Desktop Engineers.
- Manage day-to-day workflow, workload allocation and resource planning.
- Ensure service level agreements and operational targets are consistently achieved.
- Provide technical guidance on complex repair methodologies, vehicle damage assessments and total loss decisions.
- Monitor quality standards through audits and file reviews.
- Support client relationships and act as an escalation point for technical and operational issues.
- Analyse trends and identify opportunities for training and process improvement.
- Ensure compliance with internal governance, client requirements and industry regulations.
- Drive a culture of continuous improvement, accountability and customer excellence.
About You
To be successful in this role you will have:
- Significant experience within motor engineering, vehicle damage assessment or claims engineering.
- Strong technical knowledge of vehicle repair methodologies, modern vehicle construction, total loss processes and vehicle valuations.
- Experience negotiating repair costs, methodologies and total loss settlements.
- Previous leadership, supervisory or team management experience.
- Demonstrable ability to coach, mentor and develop colleagues.
- Strong stakeholder management and communication skills.
- Excellent problem-solving and decision-making capabilities.
- Experience of working within agreed service and performance targets.
- A strong customer and client-focused approach.
Essential Qualifications and Skills
- ATA Accreditation (or working towards accreditation).
- Experience using Audatex or similar estimating platforms.
- Strong understanding of vehicle construction and repair techniques.
- Sound knowledge of insurance principles and claims handling processes.
- Ability to make independent decisions and provide technical direction.
- Excellent organisational and workload management skills
Desirable Qualifications
- Institute of Automotive Engineer Assessors (IAEA) Corporate Membership.
- Institute of the Motor Industry (IMI) Membership.
- Recognised motor trade apprenticeship.
- City & Guilds or NVQ Level 3 in Automotive Engineering.
- ATA VDA Accreditation.
What We Offer
- Competitive salary.
- Hybrid and flexible working arrangements.
- 25 days annual leave plus bank holidays.
- Self-Invested Personal Pension Scheme (SIPP).
- Private healthcare plan.
- Life assurance.
- Employee Assistance Programme.
- Group Income Protection.
- Flexible benefits package including green car scheme, cycle-to-work scheme, travel insurance, dental cover, digital GP services and wellbeing support.
- Access to Sedgwick University, providing industry-leading training and professional development opportunities.
Why Join Sedgwick?
At Sedgwick, you'll have the opportunity to influence the future of our engineering operation while developing a high-performing team. This is more than a leadership role; it's an opportunity to make a meaningful impact on service delivery, technical excellence and customer outcomes within a market-leading organisation.
Think we'd be a great match? We'd love to hear from you.
Skills Required
- Significant experience in motor engineering, vehicle damage assessment, or claims engineering
- Strong technical knowledge of vehicle repair methodologies and modern vehicle construction
- Experience with total loss processes and vehicle valuations
- Experience negotiating repair costs, repair methodologies, and total loss settlements
- Previous leadership, supervisory, or team management experience
- Ability to coach, mentor, and develop colleagues
- Strong stakeholder management and communication skills
- Problem-solving and independent decision-making capabilities
- Experience working against service and performance targets
- Customer- and client-focused approach
- ATA Accreditation or willingness to work toward accreditation
- Experience using Audatex or a similar estimating platform
- Strong understanding of vehicle construction and repair techniques
- Knowledge of insurance principles and claims handling processes
- Excellent organizational and workload management skills
- Institute of Automotive Engineer Assessors Corporate Membership
- Institute of the Motor Industry Membership
- Recognized motor trade apprenticeship
- City & Guilds or NVQ Level 3 in Automotive Engineering
- ATA VDA Accreditation
Sedgwick Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sedgwick and has not been reviewed or approved by Sedgwick.
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Leave & Time Off Breadth — Generous paid time off and paid holidays are emphasized, with PTO accruals increasing with tenure. Paid parental leave and caregiver support further expand time-off coverage.
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Healthcare Strength — Medical, dental and vision coverage is complemented by telemedicine and a personal health concierge. Wellbeing supports such as diabetes and weight-management programs, fertility services, and robust mental-health access (coaching, therapy, psychiatry) broaden care.
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Parental & Family Support — Paid parental leave and caregiver support are offered alongside family-forming resources. Fertility services and adoption assistance reinforce family-oriented benefits.
Sedgwick Insights
What We Do
From our modest beginnings as a regional claims administrator, Sedgwick has grown into a leading global provider of technology-enabled risk, benefits and integrated business solutions with 31,000+ colleagues, located across 80 countries. Through innovative product development, organic business development and strategic acquisitions, Sedgwick’s offerings continue to evolve beyond claims processing to meet the current and future needs of our clients. Our approach to delivering quality service in areas such as workers’ compensation, liability, property, disability and absence management goes far beyond just managing claims—we aim to simplify the process and reduce complexity, making it easy and effective for everyone involve.
Why Work With Us
We stay tuned into what our colleagues want and need and deliver a world-class colleague experience that demonstrates how much we value their unique contributions to our business. You’ll see and feel what it’s like to work for a company that’s committed to doing the right thing – for those we serve, for our planet and for each other.
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