Desktop Engineer

ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and more than 17,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

ABOUT THE ROLE

The Desktop Engineer is a member of the Desktop Management team and responsible for the management, operations, and maintenance of all IT hardware for Hub end users, both employees and contractors. The engineer is responsible for managing the ticket queues, working with contracted third-party vendors, working escalations to resolution, and identifying and addressing improvement opportunities. A wide degree of creativity and latitude is required, as there is a wide variety of IT hardware across the 500+ HUB offices.

MAJOR DUTIES: 

Desktop Support

• Responsible for providing support and troubleshooting for client computing issues and endpoint security related issues as requested
• Support all aspects of PC deployments
• Manage the lifecycle of Desktop Management change requests from inception to implementation
• Analyzes problem trends and develop ideas to achieve incident and problem resolution
• Support the Intune / SCCM Engineers to help test and validate images, task sequences, and change requests
• Provide input and support to the Field Services personnel
• Maintain the knowledge base of desktop support processes and support articles

QUALIFICATIONS:

• Able to demonstrate the ability to undertake the above responsibilities
• Demonstrated knowledge of desktop support and desktop software
• Demonstrable experience in leading contractors and vendor partner teams
• Demonstrated ability to work in a diverse environment of incident management, service requests, escalation procedures, and related disciplines
• Able to work under pressure and meet deadlines
• Proven communication skills including the ability to work collaboratively with end-users and executives
• Strong interpersonal, communication (verbal and written), negotiation, and collaboration skills incorporating the ability to effectively work with all levels of the organization
• Demonstrated high level analytical and problem-solving skills, including the ability to identify issues and risks and work with HUB stakeholders for resolution
• Possess shared vision and values that create culture of customer service, accountability, capability building

 REQUIREMENTS:

• Minimum of 5 years of experience in desktop support
• Experience in desktops, laptops, printing, peripherals, and conference room support
• Windows 10 and 11 experience with enterprise desktop deployments and management
• Intune and SCCM experience a plus
• Nexthink experience a plus

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $75K to $85K and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

Department Information Technology

Required Experience: 5-7 years of relevant experienceRequired Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.