Position Overview
GMO is looking for a Desktop Engineer to join the Infrastructure and Risk Management team to deliver high-quality technology support and services to the GMO community. This role combines hands-on operational support with technical problem solving, automation, and user-focused project work and productivity enhancements. We value individuals who are reliable, passionate about technology, excellent teammates, great communicators, professional, enthusiastic, enjoy problem solving, and are eager to learn and grow. The Desktop Engineering and Service Desk team serves as a single point of contact for technology issues and requests for GMO’s 450 worldwide users. This is an excellent opportunity to contribute to a high-performing team with the opportunity to further develop your business knowledge and technical skills. The successful candidate will be comfortable balancing day-to-day support with deeper technical troubleshooting, automation, and user-focused projects that improve reliability, efficiency, and the overall employee technology experience. The position is hybrid in nature and requires at least 3 days in the office while 2 days can be worked remotely.
Responsibilities:
- Troubleshoot technology-related issues for internal customers and provide responsive, professional support through the Service Desk
- Lead and complete projects that improve the end-user experience by reducing downtime, increasing performance, improving efficiency, and spotting patterns to automate repetitive tasks
- Own tickets and requests from intake through resolution, set clear and realistic expectations with customers to contribute to a culture of operational excellence; provide guidance or training based on user needs
- Provide clear documentation of all steps taken to resolve issues and provide detailed closing notes to assist future engineers with information about issues in the environment
- Escalate issues to proper internal teams when necessary and maintain ownership of the issue as it is worked on by other teams, always keeping the customer informed and using the escalation as a learning opportunity to advance your skills
- Administer, maintain, and improve desktop systems, endpoint management tools, collaboration platforms, and business applications, including upgrades, configuration changes, and ongoing support.
- Participate and contribute to SDLC and Change Management best practices
Desired Skills:
- Excellent team player; proven track record of helping others on their team(s)
- Demonstrated expertise in at least 3 of the following:
- Work effectively with customers and fellow team members in both in-office and remote settings
- Experience using GAI to solve problems or enhance productivity within your work environment
- Strong oral and written communications skills; able to work autonomously and provide proactive communication and daily updates to customers
- Sophisticated Service Desk and Application Support experience with the ability to troubleshoot complex issues that may require working independently or with multiple teams across different technologies
- A broad understanding of all layers of technology – from the physical layer through application layer, security concepts and concerns, relational databases, and cloud technologies is a plus. Azure or related certifications and scripting skills are also a plus
- Creative approach to solving new problems and improving existing processes
- Keeps up to date with the latest industry developments and best practices. Proactively seeks out training and learning opportunities.
- Strong analytical skills
- Strong organizational skills and detail orientation; ability to prioritize competing requests
- Prior work experience in a financial services or technology company is a plus
Citrix, Active Directory, Azure, Windows 11, Networking, SCCM or Intune, Webex or Teams, Exchange/Outlook, PowerShell
Skills Required
- Expertise in at least three of the following: Citrix, Active Directory, Azure, Windows 11, networking, SCCM, Intune, Webex, Teams, Exchange/Outlook, or PowerShell
- Experience providing sophisticated service desk and application support, including troubleshooting complex issues
- Strong oral and written communication skills
- Ability to work autonomously and provide proactive customer communication and daily updates
- Ability to work effectively with customers and team members in office and remote settings
- Strong analytical skills
- Strong organizational skills and attention to detail, with the ability to prioritize competing requests
- Excellent teamwork and a demonstrated history of helping team members
- Experience using generative AI to solve problems or improve productivity
- Broad understanding of technology layers, security concepts, relational databases, and cloud technologies
- Azure or related certifications
- Scripting skills
- Prior experience in financial services or a technology company
What We Do
For more than 40 years, GMO has partnered with a broad range of sophisticated institutions, financial intermediaries, and families to provide the investment expertise they need to meet their goals and fulfill their missions. Investing on behalf of our clients is GMO’s sole focus. Across asset classes and around the world, our investment teams identify and exploit long-term opportunities and develop solutions that both anticipate and respond to client needs. GMO is comprised of a collection of investment teams with focused specialties. All are grounded in a long-term, valuation-based investment philosophy – an approach we believe provides the best risk-adjusted returns. GMO partners with an impressive roster of sophisticated clients worldwide, delivering innovative investment solutions and tailored client service. Our clients benefit from our diverse expertise, intellectual curiosity, and open culture of debate, as well as from our ability and willingness to take advantage of contrarian market opportunities. For important disclosure information please visit: https://www.gmo.com/americas/terms-and-conditions/
