The Role
Administer SCCM/MECM, Windows endpoint management, operating system deployment, software distribution, patching, compliance reporting, and enterprise device imaging. Support ATM imaging and platform initiatives, troubleshoot complex endpoint issues, perform root cause analysis, automate processes with PowerShell, and collaborate with engineering, infrastructure, security, service desk, and vendors. Maintain technical documentation and participate in endpoint technology projects, testing, implementation, and rollout activities.
Summary Generated by Built In
This role is four days on-site at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per weekOverviewM&T Bank is seeking a skilled Desktop Engineer to join our Endpoint Engineering team, with a primary focus on Microsoft Configuration Manager (SCCM/MECM), Windows endpoint management, and enterprise device deployment. This role will play a key part in supporting and expanding the Bank's ATM/TCR imaging and endpoint management initiatives while partnering closely with the ATM Engineering team.The ideal candidate will possess a strong desktop engineering background, advanced troubleshooting skills, and hands-on experience managing Windows operating systems at enterprise scale. Experience supporting ATM/TCR platforms is beneficial but not required. The successful candidate will have the opportunity to learn the ATM/TCR environment while leveraging their endpoint engineering expertise to drive operational efficiency, stability, and innovation.Primary ResponsibilitiesSCCM / Endpoint Management
- Administer and support Microsoft Configuration Manager (SCCM/MECM), including operating system deployment, software distribution, patch management, compliance reporting, and application lifecycle management.
- Design, build, and maintain Windows device images and deployment methodologies for enterprise endpoints and ATM/TCR platforms.
- Develop and maintain endpoint standards, configurations, and deployment processes to ensure secure, reliable, and consistent device experiences.
- Partner with the ATM/TCR Engineering team to build, maintain, and support ATM/TCR imaging solutions.
- Assist with operating system upgrades, software deployments, hardware refresh initiatives, and endpoint management activities within the ATM/TCR environment.
- Participate in testing, validation, and rollout activities for ATM/TCR hardware and software changes.
- Serve as a senior technical resource for complex endpoint issues involving operating systems, applications, deployment systems, drivers, networking, and hardware.
- Perform root cause analysis and drive resolution of recurring technical problems.
- Collaborate with support teams and vendors to identify, troubleshoot, and resolve enterprise endpoint and ATM/TCR-related issues.
- Utilize PowerShell and other automation tools to improve operational efficiency, deployment processes, and reporting capabilities.
- Identify opportunities to streamline engineering and support processes through automation and tooling enhancements.
- Work closely with Desktop Engineering, Security Engineering, Infrastructure, ATM/TCR Engineering, and Service Desk teams.
- Create and maintain technical documentation, standards, knowledge articles, and operational procedures.
- Participate in project planning, implementation, testing, and support activities across endpoint technology initiatives.
- Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture
- Strong hands-on experience with Microsoft Configuration Manager (SCCM/MECM), including:
- Operating System Deployment (OSD)
- Software Packaging and Deployment
- Patch Management
- Task Sequences
- Device Compliance and Reporting
- Deep knowledge of Windows desktop operating systems and endpoint lifecycle management.
- Advanced troubleshooting and problem-solving skills across operating systems, applications, hardware, drivers, networking, and deployment technologies.
- Experience creating and supporting enterprise device images.
- Experience with PowerShell scripting and automation.
- Strong communication and collaboration skills with the ability to work across multiple technology teams.
- Experience managing incidents, problem investigations, and root cause analysis efforts.
- 5+ years of experience in Desktop Engineering, Endpoint Engineering, or Systems Engineering in a medium-to-large enterprise environment.
- Experience supporting ATM/TCR platforms, kiosk devices, retail technology, or other specialized endpoint systems.
- Experience with Microsoft Intune and modern device management technologies.
- Familiarity with endpoint security controls and enterprise device compliance requirements.
- Experience with ServiceNow, Jira, or similar IT service management platforms.
- Working knowledge of networking fundamentals, Active Directory, Group Policy, and endpoint security practices.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Skills Required
- At least 6 years of combined higher education and/or work experience in systems design, management, and/or architecture
- Hands-on experience with Microsoft Configuration Manager (SCCM/MECM)
- Experience with operating system deployment, software packaging and deployment, patch management, task sequences, device compliance, and reporting
- Deep knowledge of Windows desktop operating systems and endpoint lifecycle management
- Advanced troubleshooting across operating systems, applications, hardware, drivers, networking, and deployment technologies
- Experience creating and supporting enterprise device images
- Experience with PowerShell scripting and automation
- Strong communication and collaboration skills across multiple technology teams
- Experience managing incidents, problem investigations, and root cause analysis
- 5 or more years of Desktop Engineering, Endpoint Engineering, or Systems Engineering experience in a medium-to-large enterprise environment
- Experience supporting ATM platforms, kiosk devices, retail technology, or specialized endpoint systems
- Experience with Microsoft Intune and modern device management technologies
- Familiarity with endpoint security controls and enterprise device compliance requirements
- Experience with ServiceNow, Jira, or similar IT service management platforms
- Working knowledge of networking fundamentals, Active Directory, Group Policy, and endpoint security practices
- Bachelor's degree in Information Technology, Computer Science, or a related field
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
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The Company
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
