Deskside Support Engineer (Yeovil)

Job Description:

At DXC Technology, we’re people first. Why? Because it’s people that get the job done.

We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

We currently have an opportunity for a Deskside Support Engineer to provide onsite day to day ICT support based at our Yeovil site office. The role will require a flexible individual with competency across hardware and software support on desktops and laptops.

DETAILED JOB DESCRIPTION:

Onsite day to day ICT support in a busy site office. The level of support to be provided will need proven experience of at least 2 years in a similar environment.

Duties would include:

• 2nd Line support of laptop, desktop and VDI terminals
• Software and Hardware installations
• Hardware Break Fix for desktop, laptop and server environments
• Building and deploying workplaces
• Service Desk cover as required
• Bespoke projects as required

ESSENTIALS SKILLS/QUALIFICATIONS:

Technical Skills:

• Ability to support and maintain Microsoft Windows Operating Systems (All versions, but mainly Win7 and Win10) in a corporate desktop and laptop PC environment, including management of deployed agents – McAfee, SCCM, etc.
  Ability to support and maintain the Microsoft Office Application Suite in a corporate desktop and laptop PC environment, along with other business applications.
• Mobile device and MDM support
• Proven and demonstrable software and hardware troubleshooting skills

Interpersonal skills:

• Good verbal communication: with the ability to communicate to all levels of both the customer and FDS staff and management.

• Good written communication: for clear and concise call logging, escalations, documentation and email correspondence.

Personal skills:

• Strongly self-motivated with the ability to work alone under own initiative.
• Good organisational and time management skills:

Driving license required to provide support across the large site and surrounding satellite sites.

Successful candidates are required to hold SC clearance or be eligible for vetting.

DESIRABLE SKILLS/QUALIFICATIONS:

CompTIA A+ Certification

Microsoft Windows 7/10 training and certification

Microsoft SCCM

Microsoft Office

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