Our Story
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.
This is a great opportunity for someone who enjoys solving technical problems, improving user experiences, and working across a broad range of infrastructure and end-user technologies.
- Provide Level 2 support for desktop, endpoint, and workplace technology platforms.
- Support Windows-based infrastructure, user devices, software deployment, and enterprise applications.
- Monitor system performance, availability, and operational health across supported environments.
- Support security initiatives including patching, vulnerability remediation, access management, and compliance activities.
- Develop and maintain automation, operational procedures, knowledge articles, and technical documentation.
- Participate in incident, problem, and change management processes to ensure service reliability.
- Collaborate with infrastructure, security, and application teams to resolve issues and deliver technology improvements.
- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
- 2+ years of experience supporting desktop, endpoint, infrastructure, or workplace technologies.
- Experience supporting Windows environments and enterprise applications.
- Knowledge of endpoint management, software deployment, patching, and device lifecycle management.
- Experience using monitoring, ticketing, and service management tools.
- Familiarity with scripting or automation tools such as PowerShell, Bash, or similar technologies.
- Strong troubleshooting and problem-solving skills with the ability to resolve technical issues independently.
- Excellent communication skills and a customer-focused approach to support.
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What We Offer
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.
Company:
UnumSkills Required
- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
- 2+ years of experience supporting desktop, endpoint, infrastructure, or workplace technologies
- Experience supporting Windows environments and enterprise applications
- Knowledge of endpoint management, software deployment, patching, and device lifecycle management
- Experience using monitoring, ticketing, and service management tools
- Familiarity with scripting or automation tools such as PowerShell or Bash
- Strong troubleshooting and problem-solving skills
- Excellent communication skills and a customer-focused approach
Unum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unum and has not been reviewed or approved by Unum.
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Healthcare Strength — Benefits are described as starting day one and include medical coverage along with employer-provided life, short-term disability, and long-term disability. On-site amenities like a gym and café are also part of the health-and-extras package in some locations.
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Retirement Support — The retirement offering is positioned as a standout through a high employer 401(k) contribution. This retirement support is repeatedly framed as a key draw within the total rewards package.
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Leave & Time Off Breadth — Paid time off is characterized as generous, with additional personal days and company closure days also described. The time-off program is presented as broader than many peers on paper.
Unum Insights
What We Do
Unum is a company of people serving people. A Fortune 500 company, we help millions of people gain affordable access to disability, life, accident, critical illness, dental and vision benefits through the workplace — benefits that help them protect their families, their finances and their futures. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics. A strong commitment to social responsibility is one of Unum's core values. In fact, we place particular emphasis on contributing to positive change in the communities in which we live and work. Helping our communities become better is a natural extension of the commitment we make each and every day to our customers — to help employers manage their businesses and employees protect their families and livelihoods. We look forward to sharing industry news, community involvement, recognition and other info we hope you find interesting and informative. We encourage your comments and feedback so we can be a valuable resource for you and get to know you a little better.
