Desk Manager

Desk Manager is responsible for overseeing the sales desk, structuring vehicle deals, supporting Sales Specialists, and helping drive overall dealership profitability and customer satisfaction.

REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or GED                              
• Post-sale relationship management
• Prior finance or sales experience is a plus            
• Thorough understanding of vehicle financing
• Professional appearance and disposition          
• Productivity through time management
• Tekion experience is a plus                              
• Comfort utilizing sales closing techniques
• Effective relationship-building skills                    
• Demonstrate subject matter expertise
• Strong communication skills; listening                
• Extremely organized; performs under pressure
• Valid California driver’s license; insurable          
• Current California Car Salesperson license

DUTIES AND RESPONSIBILITIES:

• Manage and oversee the sales desk throughout the daily sales process
• Work directly with Sales Consultants to structure and negotiate vehicle transactions
• Analyze customer needs, vehicle selection, trade-in information, credit considerations, incentives, and deal structure
• Review and approve deal structures within established dealership guidelines
• Maximize gross profit while maintaining a professional, customer-focused sales process
• Provide Sales Consultants with effective guidance on negotiations, presentations, objection handling, and closing techniques
• Monitor and manage customer traffic, leads, appointments, and sales opportunities
• Assist with difficult or escalated customer situations and work toward appropriate resolutions
• Ensure accurate completion of sales paperwork and proper adherence to dealership processes
• Coordinate closely with the F&I department to facilitate a smooth transition from sales to finance
• Review sales reports, gross-profit reports, inventory information, and other performance metrics
• Monitor individual and team sales performance and provide coaching when necessary
• Help ensure manufacturer programs, incentives, rebates, pricing policies, and dealership promotions are properly applied
• Maintain strong knowledge of current inventory, vehicle features, pricing, financing programs, and competitive market conditions
• Participate in sales meetings, training, and management meetings
• Ensure all customer interactions and sales practices comply with dealership policies and applicable federal, state, and local requirements
• Maintain a professional, positive, and performance-oriented sales environment
• Perform other duties as assigned by dealership management

EMPLOYEE BENEFITS

•   100% Employer paid Health, Dental and Vision coverage for Employee
•   Paid time off and sick time
•   Employee vehicle purchase plans
•   Discounts on products and services
•   Paid training and growth opportunities
•   401(k) Plan 

Compensation: $70k – 80k/annually plus commission (depending on experience)

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.