Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

The Instructional Designer is responsible for building and deploying a consistent and reputable learning and development experience for team members within the Upgrade Phoenix Service Center. The role will report to the Sr Manager of Learning and Development and must closely partner with the instructional designer and stakeholders across the organization to deliver end-to-end planning, guidance, and coordination of training programs with business partners, leadership and subject matter experts. As the second hire for the Learning and Development organization, this role is fast paced and will give you the challenge that you're craving in your L&D career!

What you'll do:

• Collaborates with Instructional Designer to design new curricula, as well as translate existing learning content to new delivery formats. Use instructional design and multi-media skills to develop engaging learning materials including videos, e-learning modules, workbooks, instructor guides, and job aids that will drive organizational learning and results
• Partner with subject matter experts and other stakeholders to capture knowledge and reflect accurately in learning contentIdentify ongoing learning needs leveraging business metrics to recommend solutions
• Develop and manage content maintenance routine to ensure learning content reflects updates and changes
• Evaluate learner and stakeholder feedback, as well as current learning processes and offerings to determine if changes are required to assist a growing organization
• Other duties as assigned

What you have:

• Experience as Content Developer, Instructional Designer or Technical Writer within corporate space supporting the financial services industry
• Knowledge of adult learning theories, Bloom’s Taxonomy, instructional design models, and development of assessments / testing
• Experience making digital learning interactive, engaging, and social
• Experience with e-learning tools such as Captivate and Articulate Storyline
• Desire to think beyond traditional training and innovate in the learning experience and design space
• Strong consultative approach that promotes quick ability to establish trust and credibility with members of leadership, Compliance, and People Operations
• Excellent presentation and communication skills, both written and verbal, including the ability to develop concise and effective communications tailored to specific audiences
• Highly proficient in time management, organization, planning and prioritization with a ‘roll-up your sleeves’ to get things done attitude
• Comfortable in a collaborative work environment, building strong and effective lines of communication with colleagues and subject matter experts.
• Proven initiative, positive attitude,, self-motivated and highly enthusiasticDesire to thrive in a dynamic, growing environment

This is an in-office role

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.