Design Specialist - Wayfair Stores

Interior Design Specialist - Wayfair Stores (Full-Time)

Location: Wilmette, IL

The pay of this position is $21/hr

Brief Overview of Position

Wayfair is looking for Design Specialists to join our team who are passionate and relentlessly focused on driving sales target metrics, building personalized connections, and creating an environment that invites and inspires our customers. 

Essential Functions  

• Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus. 
• Leverage your interior design and sales expertise in the home furnishings space to help our customers navigate through their design needs and purchases. 
• Manage virtual and in-store design appointments (including preparation of design deliverables, product curation, and follow up).
• Utilize sales analytics and design software tools and applications to drive store profitability and growth in a way that supports the success of the overall brand (moodboards, space plans, 2d/3d room views). 
• Share your expertise in fabric & finishes, bringing awareness to performance, texture and durability characteristics as well as market trends using digital and physical swatches. 
• Efficiently manage your time in design appointments and sales floor interactions by prioritizing the customer experience while keeping communication open with leadership. 
• Meet or exceed sales and customer satisfaction targets, and other established KPIs. 
• Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment and substitutions. 
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations. 
• Drive sales in store by building personalized connections with customers through genuine questions and thoughtful conversations to best understand their needs. 
• Manage virtual, in-store, and in-home design appointments (including preparation of design deliverables, product curation, and follow up).

Experience Qualifications

• 1-3 years Sales experience, including working with high price-point products (preferably in a design related environment). (Required) 
• 1-3 years Delivering strong sales results and building customer portfolios. (Required) 
• Experience in design such as interior, architectural, graphic, with a clear understanding of design principles (spatial planning, fabric selection, styles and trends, etc). (Preferred) 
• Experience leveraging CRMs/POS/ and design software such as AutoCAD, Sketchup, Revit, etc. (Preferred) 
• Willingness to travel for in-home consultations. If driving your personal vehicle, proof of the state required auto liability insurance or proof of financial responsibility & a state issued driver’s license may be required.

Skills and Abilities

• Passion for design, great customer service and a drive to exceed sales targets. (High proficiency)
• Strong organization, self-motivation, communication and relationship management skills. (High proficiency)
• Ability to form personalized B2C relationships and build a customer portfolio. (High proficiency)
• Demonstrated ability to work within a team sales environment. (High proficiency) 
• Track record of thriving in a fast paced and changing environment. (Medium proficiency)
• Ability to work a flexible schedule, including nights, weekends, and holidays. (High proficiency)
• Ability to learn and adapt to a vast product catalog. (Medium proficiency)
• Comfortable with technology including mobile applications, google tools, and portable devices. (High proficiency)