Design Operations Lead

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Atlassian is growing faster than ever and is looking for a DesignOps Lead to join our design operations team, Design Hub. The Design Hub team is a multi-disciplinary design operations team focused on enabling more effective designers and a more efficient Experience Design org. We own the operationalizing, optimizing, and scaling of design by designing practices, systems, and tools that drive operational and craft excellence.
Reporting to the DesignOps Manager, this person will drive critical initiatives focused on operationalizing design craft and experience quality. As a DesignOps Lead, you will establish processes and practices to scale the effectiveness and value of Atlassian designers and design teams. You will help the Design Hub team establish feedback and learning loops, implement our long-term strategy to enable improved experience quality, and measure outcomes.
To be successful in this role, you'll be a big-picture problem solver while also immersed in the details of defining and refining design practices and frameworks. You will inspire and energize design teams to achieve user-centered outcomes, create the best user experiences, and identify opportunities for the Design Hub team to work better and deliver value to our design org.
Does this sound fun to you? You might just be the person we're looking for.
In order to be successful in this role, you:

• Are a problem solver. You think fast on your feet, come up with solutions to critical situations, make timely decisions and take calculated risks. You seek out opportunities to improve and optimize - constantly searching for new knowledge, new ideas and you're willing to learn and try better ways.
• Are an excellent communicator. You know how to connect with people all over the globe at various levels of seniority, and you're comfortable calling "BS" if you see it - even with leadership.
• You are a multiplier at all levels of the organization. You're a multiplier who recognizes the intelligence around you and you inspire and motivate others to do their best work.
• You are a systems thinker. You always have a line of sight to the big picture. You're constantly seeking to connect the dots and solve for the root problem - not just the immediate symptom.
• Love operations. You're organized, proactive, and thrive in the details-even as you work in a fast-paced, sometimes ambiguous environment. You think strategically, recognize the importance of long-term goals, have vision, and are committed to success.

In terms of experience, this means:

• You've spent at least 5-8 years in design, design operations, design program management, or similar role.
• You have strong foundational understanding of the design practices and methodologies and the product development lifecycle.
• You are comfortable leading several programs of work and managing multiple stakeholder expectations and dependencies.
• You've worked collaboratively within and across teams, influencing to drive not just tactical execution but also larger strategy.

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .