Our Design Operations colleagues play a critical role in building the best colleague
experience for our design and research teams, so that they can play a critical role in building the
world’s best user experience. We equip teams with the people, processes, tools, systems,
methodologies, and partnerships needed to consistently deliver exceptional design at scale.
As a Design Operations Manager you lead efforts across multiple product journeys and
team programs, requiring high touch partnership with leadership in various disciplines. You are thought
leader, problem solver, and model for organizational excellence. You play a critical role in validating
process efficiencies and understand what creates value, purpose, and results for the team at large.
- Manages complex or high-profile project journeys with diverse stakeholders and/or third
parties - Applies expertise to advise partners/peers and routinely informs project decision making and
priority - Tracks key deliverables for each delivery cycle and ensures larger products and design
roadmaps are aligned and on time - Makes informed recommendations that shape product and operational prioritization, ways of
working, and partnerships - Elevates our practices by implementing scalable frameworks and that support and inform
business goals and metrics - Evolves tools and training methods to enable adoption of processes and adherence to best
practices across the team - Establishes and monitors necessary feedback channels to regularly identify opportunities,
pain points, and gaps - Nurtures and grows existing partnerships with stakeholder and/or third parties
- Maintains ongoing and collaborative cross-functional relationships to gather insights, align on
business needs and deliver value, ultimately ensuring success across projects and programs - Collaborate with and models operational excellence for junior members of the
Design operations team
As a Design Operations Manager you have at least 4 years experience shaping processes and bringing
a sense of focus to your team. You have introduced scalable ways of working that create a safe space
for collaboration, feedback, and impact.
- You have worked with design, product, or engineering organizations, or partnered directly with
design, product, or engineering in such an organization - You have identified and implemented new processes that have measurable impact to team
health and maturity - You directly facilitate collaboration among partners and teams
- You are proactive and able to take problem solving initiative
- You have strong written and verbal communication and are able to document and share
processes and activities in an engaging way, at scale - You have matured your skillsets and have an understanding of new skills you would like to
further develop - You have experience using tools such as Jira, Confluence, Slack, Mural, and Airtable
Skills
- Business Process Improvement
- Communication Management
- Innovation & Change Management
- Knowledge Management
- KPI/Metric Design
- Requirements Management
- Resource Management
- Standards Management
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- At least 4 years experience in design operations
- Experience working with design, product, or engineering organizations
- Strong written and verbal communication skills
- Proactive problem-solving skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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